GEMINI P3200 KEYPAD MESSAGE

I get "enter your code to access area" at GEM-DXRP1 keypad connecting to a Gemini P3200. Even master security code want work. Any idea?
Thank you!

Follow-Ups:
- Re: GEMINI P3200 KEYPAD MESSAGE
  - From: G . Morgan
- Re: GEMINI P3200 KEYPAD MESSAGE
  - From: Jim

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