Re: Understanding Fios

[Jim <alarminex@xxxxxxx>]

On Feb 13, 8:37=A0am, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
> On Feb 13, 12:47=A0am, Jim <alarmi...@xxxxxxx> wrote:
>
>
>
>
>
> > On Feb 12, 10:23=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
>
> > > On Feb 12, 9:45=A0pm, Jim <alarmi...@xxxxxxx> wrote:
>
> > > > On Feb 12, 7:32=A0pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
>
> > > > > "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote in message
>
> > > > >news:vCOZq.21022$NV6.4362@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > > > > > "Jim" <alarmi...@xxxxxxx> wrote in message
> > > > > >news:b5f6fbc0-1612-4c20-b352-b503f459c4d4@xxxxxxxxxxxxxxxxxxxxxx=
ps.com...
> > > > > > On Feb 11, 5:56 pm, Jim Rojas <jro...@xxxxxxxxxxxx> wrote:
> > > > > >> Jim wrote:
> > > > > >> > While we're on the subject, I've noticed that on the Fios
> > > > > >> > installations that I can't find out what the telephone numbe=
r is by
> > > > > >> > dialing 9580. Anyone got a clue on what the new number is? I=
've tried
> > > > > >> > it with the area code and with the old 958 number ..... but =
no success.
>
> > > > > >> Pick up the Fios phone, and call your cell...doh!
>
> > > > > >> Jim Rojas
>
> > > > > > Doh yourself. Not if they have caller block service. =A0Jeeez.
>
> > > > > > I would have thought you'd think of that ...... DOH!
>
> > > > > > Oh wait a minute ..... is this Blueman I'm talking to?
> > > > > > Then never mind ..... you know everything.
>
> > > > > > DOH!!!!
>
> > > > > > Just press *82 and the Caller ID will be UNBLOCKED for that cal=
l only.
>
> > > > > > "I would have thought you'd think of that ...... DOH!"
>
> > > > > > Les
>
> > > > > Oh and BTW I always try to learn something new everyday.
> > > > > Please accept the above as yours.
>
> > > > > Have a good week all. =A0Go learn more.
>
> > > > However it seems that no one here can learn what fucking number to
> > > > dial to find out what number your calling from.
>
> > > > Try 800-444-4444.
>
> > > > That's all I wanted to know.
> > > > How could I ever possibly think I could find out here?
>
> > > > For the record, I don't carry my cell phone with me when I'm on the
> > > > job. It stays in the van. Aside from the fact that I've broken lost=
 4
> > > > cell phones crawling around in attics and crawl spaces, =A0I concen=
trate
> > > > on my work and not on taking phone calls from people who THINK they=
're
> > > > important enough to interrupt me while I'm working. My cell phone i=
s
> > > > for MY convenience only ... NOT for the convenience of others. Ther=
e's
> > > > nothing that important that it can't wait until I get back to the
> > > > office to pick up messages and calls. =A0There's not too many thing=
s
> > > > that are more insulting than having a face to face conversation wit=
h
> > > > someone and have them interrupt that conversation because someone i=
s
> > > > calling them on their cell phone. I"M there in front of them and by
> > > > answering their cell phone they're telling me that they think that =
my
> > > > time in despensible and the person on the phone's time isn't.
>
> > > > Don't you all feel the same way ..... errr .... no ..... obviously =
you
> > > > don't ... How silly of me.
> > > > Hint: =A0 =A0It has to do with the definition of the word ...... =
=A0respect.
>
> > > RHC: Hey, don't get too upset there ...:)). Respect is one thing;
> > > being accessible in a reasonable manner to your customers is what thi=
s
> > > is about. Some people turn their cells off after hours. Others do lik=
e
> > > you and leave the messages until it is convenient to answer them.
> > > Others put their customers through a lengthy series of bullshit
> > > sequences insisting " your call is important" etc. But I'm with you
> > > when they answer their cell leaving you in the middle of a
> > > conversation. THAT'S definately lack of respect and damned ignorant.
>
> > > Part of what makes a small dealer better than the Borg is being there
> > > when the client needs them. That means being reachable during busines=
s
> > > hours. Not when you're climbing in attics obviously, but under most
> > > circumstances. I know I've had many references by clients who've told
> > > others that I'm actually reachable in person, and they don't have to
> > > put up with leaving a message and hoping someone will call back.-
>
> > My "general" rule is to get back to anyone who leaves a message on my
> > answering machine within 8 to 24 hours on routine matters. Depends
> > upon what time they called and what time I picked up the message.
> > Urgent calls get returned as quickly as I pick them up. Since my
> > office is in my home, I hear all the calls coming in from customers
> > and from central station reporting alarm conditions. If there's an
> > emergency or a customer is having trouble, regardless of the time of
> > day or night, I'll pick up or call them back. There are few who
> > actually have my cell phone number and those that do, respect my
> > privacy and do not call ..... but they know that they can should a
> > real emergency occur. If someone abuese the privilege I won't pick up
> > their calls in the future. My cell phone has about 50 to 100 1 or 2
> > minute outgoing calls on it each month. "I'm on my way" I'll be there
> > in xx minutes/hours, got your message I'll get back to you later.
> > Going to be xxx minutes late ..... and so on. My customers expect that
> > of me because that's what I've always done since I got my first cell
> > phone back in the late 80's. My newsletter lets them know what to
> > expect as far as my telephone response time and what defines an urgent
> > call. Their ultimate option is to call the central station who will
> > try to reach me on my cell phone, home or other locations. =A0I always
> > pick up their calls .... day, night or whenever and get back to the
> > client.
> > It's my guess =A0.... =A0that this is more than most .... do.
>
> My cell =A0phone is on 24/7 =A0with all the commercial and industrial
> accounts I have they need immediate answers
> and most only call me on it when its urgent/emergency a machine or
> overhead crane ,phone systems ,power off . etc is down and needs fixed
> etc which can cost big bucks if not working. Most leave normal stuff
> on the home =A0/office line or will text me to get back to them on an
> issue or if they just need me to put them on the list for the next
> day.
> Many also send emails as well =A0which I get to when I have a break.
> Nature of the beast when your a one man company.
> and have customers with immediate needs.-

I can sympathize with you. Also being a one man company, that's the
one and only reason that I don't do telephone systems. A telephone
system is such a vital resource to a business in todays world, that I
would be remiss if I let them think that I would be able to provide
service fast enough during a business day. My hat's off to you for
doing what you do.

With regard to giving out my cell phone for "urgent" calls only .....
in all the years that I've had one, I've discovered that as much as
someone might "say" that they'll only use it for emergencies, it
eventually becomes the only way they will try to get you. I've found
that over the long run, very few will continuously be able to remember
to sort their priorities between urgent and routine, when they want to
talk to me. Having my number in their Cell phone contacts list just
makes it too easy to do.