Re: Understanding Fios

[Jim <alarminex@xxxxxxx>]

On Feb 12, 10:23=A0pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Feb 12, 9:45=A0pm, Jim <alarmi...@xxxxxxx> wrote:
>
>
>
>
>
> > On Feb 12, 7:32=A0pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
>
> > > "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote in message
>
> > >news:vCOZq.21022$NV6.4362@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > > > "Jim" <alarmi...@xxxxxxx> wrote in message
> > > >news:b5f6fbc0-1612-4c20-b352-b503f459c4d4@xxxxxxxxxxxxxxxxxxxxxxxxxx=
om...
> > > > On Feb 11, 5:56 pm, Jim Rojas <jro...@xxxxxxxxxxxx> wrote:
> > > >> Jim wrote:
> > > >> > While we're on the subject, I've noticed that on the Fios
> > > >> > installations that I can't find out what the telephone number is=
 by
> > > >> > dialing 9580. Anyone got a clue on what the new number is? I've =
tried
> > > >> > it with the area code and with the old 958 number ..... but no s=
uccess.
>
> > > >> Pick up the Fios phone, and call your cell...doh!
>
> > > >> Jim Rojas
>
> > > > Doh yourself. Not if they have caller block service. =A0Jeeez.
>
> > > > I would have thought you'd think of that ...... DOH!
>
> > > > Oh wait a minute ..... is this Blueman I'm talking to?
> > > > Then never mind ..... you know everything.
>
> > > > DOH!!!!
>
> > > > Just press *82 and the Caller ID will be UNBLOCKED for that call on=
ly.
>
> > > > "I would have thought you'd think of that ...... DOH!"
>
> > > > Les
>
> > > Oh and BTW I always try to learn something new everyday.
> > > Please accept the above as yours.
>
> > > Have a good week all. =A0Go learn more.
>
> > However it seems that no one here can learn what fucking number to
> > dial to find out what number your calling from.
>
> > Try 800-444-4444.
>
> > That's all I wanted to know.
> > How could I ever possibly think I could find out here?
>
> > For the record, I don't carry my cell phone with me when I'm on the
> > job. It stays in the van. Aside from the fact that I've broken lost 4
> > cell phones crawling around in attics and crawl spaces, =A0I concentrat=
e
> > on my work and not on taking phone calls from people who THINK they're
> > important enough to interrupt me while I'm working. My cell phone is
> > for MY convenience only ... NOT for the convenience of others. There's
> > nothing that important that it can't wait until I get back to the
> > office to pick up messages and calls. =A0There's not too many things
> > that are more insulting than having a face to face conversation with
> > someone and have them interrupt that conversation because someone is
> > calling them on their cell phone. I"M there in front of them and by
> > answering their cell phone they're telling me that they think that my
> > time in despensible and the person on the phone's time isn't.
>
> > Don't you all feel the same way ..... errr .... no ..... obviously you
> > don't ... How silly of me.
> > Hint: =A0 =A0It has to do with the definition of the word ...... =A0res=
pect.
>
> RHC: Hey, don't get too upset there ...:)). Respect is one thing;
> being accessible in a reasonable manner to your customers is what this
> is about. Some people turn their cells off after hours. Others do like
> you and leave the messages until it is convenient to answer them.
> Others put their customers through a lengthy series of bullshit
> sequences insisting " your call is important" etc. But I'm with you
> when they answer their cell leaving you in the middle of a
> conversation. THAT'S definately lack of respect and damned ignorant.
>
> Part of what makes a small dealer better than the Borg is being there
> when the client needs them. That means being reachable during business
> hours. Not when you're climbing in attics obviously, but under most
> circumstances. I know I've had many references by clients who've told
> others that I'm actually reachable in person, and they don't have to
> put up with leaving a message and hoping someone will call back.-

My "general" rule is to get back to anyone who leaves a message on my
answering machine within 8 to 24 hours on routine matters. Depends
upon what time they called and what time I picked up the message.
Urgent calls get returned as quickly as I pick them up. Since my
office is in my home, I hear all the calls coming in from customers
and from central station reporting alarm conditions. If there's an
emergency or a customer is having trouble, regardless of the time of
day or night, I'll pick up or call them back. There are few who
actually have my cell phone number and those that do, respect my
privacy and do not call ..... but they know that they can should a
real emergency occur. If someone abuese the privilege I won't pick up
their calls in the future. My cell phone has about 50 to 100 1 or 2
minute outgoing calls on it each month. "I'm on my way" I'll be there
in xx minutes/hours, got your message I'll get back to you later.
Going to be xxx minutes late ..... and so on. My customers expect that
of me because that's what I've always done since I got my first cell
phone back in the late 80's. My newsletter lets them know what to
expect as far as my telephone response time and what defines an urgent
call. Their ultimate option is to call the central station who will
try to reach me on my cell phone, home or other locations.  I always
pick up their calls .... day, night or whenever and get back to the
client.
It's my guess  ....  that this is more than most .... do.