Re: 2GiG recall

[tourman <robercampbell@xxxxxxxxx>]

On Oct 26, 4:38=A0pm, Spellcheck Patrol <alarminst...@xxxxxxx> wrote:
> On Oct 26, 9:19=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Oct 24, 7:03=A0pm, Spellcheck Patrol <alarminst...@xxxxxxx> wrote:
>
> > > I received an email announcing a recall on the 2GiG GSM today. Here i=
t
> > > is:
>
> > > 2GIG Voluntary Recall
>
> > > 2GIG Technologies, Inc. is voluntarily recalling the following GSM
> > > radio modules ("GSM Modules") used with 2GIG's GO!Control security
> > > panels. We have been working with 2GIG and Alarm.com to secure a list
> > > of customers. We are developing a plan to replace these units as
> > > quickly as possible and will communicate that plan to you as soon as =
I
> > > have worked out all of the details. In the mean time, please review
> > > the note below so you can check your existing inventory.
>
> > > Model #
>
> > > GSM Signal Carrier
>
> > > 2GIG-GSM1
>
> > > T-Mobile
>
> > > 2GIG-GSM2
>
> > > T-Mobile
>
> > > 2GIG-GSM3
>
> > > Rogers
>
> > > 2GIG-GSM4
>
> > > Rogers
>
> > > 2GIG-GSM5
>
> > > AT&T
>
> > > 2GIG-GSM6
>
> > > AT&T
>
> > > Date Codes Affected: 201049, 201050, 201051, 201052, 201101, 201102,
> > > 201103 and 201104. These date codes appear as the first six numbers o=
f
> > > the MDSN code of GSM Modules. This recall involves GSM Modules only
> > > and not GO!Control panels.
>
> > > We are recalling these GSM Modules because of the potential failure o=
f
> > > a voltage regulator integrated circuit located on the GSM Module boar=
d
> > > that could, upon a reset or power off/on cycle, allow an overvoltage
> > > condition causing tantalum capacitors located on the GSM Module board
> > > to overheat and fail. This in turn could result in heat, smoke or fir=
e
> > > damage to the control panel and potentially to surrounding areas.
>
> > > Your support and assistance is critical to ensuring that affected
> > > inventory is not installed and that installed recalled GSM Modules ar=
e
> > > replaced correctly and promptly. Exchanges of new GSM Modules for
> > > recalled GSM Modules must be performed by qualified service
> > > technicians.
>
> > > 2GIG has, through its back-end service provider, blocked all currentl=
y
> > > uninstalled recalled GSM Modules from being activated and authorized.
> > > If a security dealer or technician attempts to install and authorize =
a
> > > recalled GSM Module, the authorization will be denied by the back-end
> > > service provider and a non- recalled GSM Module must be obtained to
> > > continue the customer installation.
>
> > > Instructions for Inspecting Inventory to Identify Recalled GSM Module=
s
>
> > > To identify GSM Modules within the date code range applicable for thi=
s
> > > recall, you will need to physically inspect all GSM Modules in your
> > > inventory (whether in original packaging as a kit component, in
> > > packaging as a separate component or otherwise). Only GSM Modules wit=
h
> > > MDSN numbers that begin in the following range are being recalled:
>
> > > Date Codes Affected: 201049, 201050, 201051, 201052, 201101, 201102,
> > > 201103 and 201104.
>
> > > (Note: The first four digits of the MDSN number are the year, the nex=
t
> > > two are the week number of that year)
>
> > > The MDSN number is found on the barcode label above the IMEI number,
> > > which is used to register a customer=92s Alarm.com account. =A0This
> > > barcode label can be found affixed directly to GSM Module itself, as
> > > well as the box it comes in. =A0If the GSM Module is installed in a 2=
GIG
> > > GO!Control panel, open the rear panel cover and locate the GSM Module=
.
>
> > > This is an automated email notification from ASIS. Please do not repl=
y
> > > to this email.
>
> > RHC: One could possibly make the argument that they rushed to market
> > too quickly; however, at least they stepped up to the plate and
> > acknowledged the problem....better than some other security parts
> > suppliers in the past <
>
> They have another issue looming with their thermostats. I know for
> fact one end user in Dallas had their heat turned on during the summer
> due to a malfunctioning thermostat.
> Small bit of information for those that don't know but 2GiG is owned
> by the head of Vivint aka APX Alarm.

RHC: This equipment is selling very well up here in Canada I am told.
Lots of people looking for "home convenience" as first order of
business with "home security" of secondary concern. For that it seems
to fit the bill well, but I'll stay with conventional professional
security hardware and leave the "whoopydo" stuff to others...:))