Re: Ever get one of these crazy people calls?

[tourman <robercampbell@xxxxxxxxx>]

On Jul 2, 4:41=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
> On Jul 2, 9:06=A0am, tourman <robercampb...@xxxxxxxxx> wrote:
>
>
>
> > On Jul 1, 9:20=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
>
> > > Call goes like this.
>
> > > I need a security system because my ex husband ,Boyfriend etc is
> > > terrorizing me.
>
> > > Ok go out look place over suggest some security improvements locks
> > > etc.
> > > possibly cameras .
> > > put them in and next day they call.
> > > the ex has gotten into the place and wrecked it.
> > > well we know dam well it was not spider-man who got in the 3rd floor
> > > window and did this.
>
> > > In the end it always seem these individuals have worked them selves
> > > into such a frenzy they cause there own problems. and not even know
> > > they did it.
> > > needless to say when I find out there a loon there gone I disconnect
> > > everything and im out of there.
>
> > > glad i do not do residential any more bunch of fucking =A0lunatics.
>
> > > had some old widow call my house and bug my wife every 15 minutes
> > > because she needed
> > > her door bell fixed because she was expecting a extremely important
> > > guest and might not hear them knock.
> > > needless to say she got dropped that afternoon and was told to never
> > > call again or face harassment charges.
> > > im sure all of you have horror stories you can tell as well any one
> > > care to?
>
> > RHC: Yeah, once had a lady who kept claiming that someone was breaking
> > in and bypassing the motions. Thorough investigation showed she had no
> > problem with the alarm; her problem was her mental state, known by her
> > family, but not by me when I agreed to put in her alarm. No resolution
> > was possible in her case. I removed the alarm completely and cancelled
> > the monitoring. Such is life; however, I have never encountered that
> > problem since, and frankly now, I think after so many years in
> > business, I would see it and duck the job.....
>
> > Same as when I was a locksmith....lady called and said she had to have
> > her locks rekeyed but absolutely had to be done between certain hours.
> > Her husband returned unexpectedly, went ballistic and threw me out of
> > the house, including my gear. At a locksmith convention sometime
> > later, =A0sitting around the table having supper, I relayed that story.
> > Seems every locksmith learns never to respond to calls like
> > that...they laughed and called me a "newbie"....:))
>
> > Every tradesperson has his story...such is life
>
> Its what makes the world go around and keeps things interesting

RHC: Yeah, isn't that the truth. Another thing I've noticed over the
years is customers who call and complain about poor service from their
alarmco. I've learned more often than not, a "takeover" of this kind
of customer is usually buying someone else's problem customer. I make
it a point whenever I get one of these calls from a client of a small
local alarm company, to always give the owner of that company a "heads
up" that his client is thinking of leaving. You would not believe the
horror stories I get from some of these clients (with many a complete
opposite story from the alarmco's side of things....). With many
customers, it boils down  to wishing for unreasonable levels of
service from either the monitoring station (response in less than 10
seconds), to demanding immediate service for any small thing. Some of
the customer complaints relayed to me may well be legitimate; however,
it's definately too great a risk for me to consider taking them
on.....

Besides, if the small guys don't stick together locally, we risk being
run over by the money machines. Let them go to the ADT's of the world;
then their next service experience will make them appreciate their
previous company.....