Re: Napco GEM3200 Reporting problem

["Bob La Londe" <nospam@xxxxxxxxx>]

"djteche" <dillonje@xxxxxxxxx> wrote in message
news:5d1d25ca-5209-495d-9970-c1ac94b68afd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Feb 22, 10:26 am, "Robert L Bass" <nore...@xxxxxxxxxxxxxx> wrote:
>> Just set it for Pager and you'll be fine. The panel will
>> dial the number and send DTMF tones as though it was talking
>> to a real pager. After a few seconds the panel will hang up.
>> There won't be a trouble condition any more.
>>
>> If you need help with Napco software, give me a call. I
>> don't charge for help programming - it's too much fun... :^)
>>
>> --
>>
>> Regards,
>> Robert L Bass
>>
>> ==============================>
>> Bass Home Electronics
>> DIY Alarm and Home Automation Storehttp://www.basshome.com
>> Sales & Service 941-870-2310
>> Fax 941-870-3252
>> ==============================>
>>
>> "djteche" <dillo...@xxxxxxxxx> wrote in message
>>
>> news:7b4a4dc7-ea06-48e4-9b64-49fd662530ab@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> On Feb 21, 11:21 am, mleuck <m.le...@xxxxxxxxx> wrote:
>>
>>
>>
>> > On Feb 20, 11:01 pm, djteche <dillo...@xxxxxxxxx> wrote:
>>
>> > > On Feb 20, 10:57 pm, mleuck <m.le...@xxxxxxxxx> wrote:
>>
>> > > > On Feb 20, 10:52 pm, djteche <dillo...@xxxxxxxxx>
>> > > > wrote:
>>
>> > > > > New to the group, DIY'er, I have a GEM3200 that's
>> > > > > reporting to my
>> > > > > Asterisk PBX just fine, but when it finishes it
>> > > > > still throws a Comm
>> > > > > Fail E03-00 Trouble. I get full events reported, no
>> > > > > problems, but it
>> > > > > still throws the trouble...
>>
>> > > > > Any ideas of what to look for in programming? The
>> > > > > same thing happens
>> > > > > if I switch to pager format.
>>
>> > > > What format are you currently using? My guess is it's
>> > > > expecting an ack
>> > > > from a central station receiver that doesn't exist
>>
>> > > Ah, stupid of me, Napco calls it Point ID but I know
>> > > it's Ademco
>> > > Contact ID, and the script I'm using gives a handshake
>> > > and ACK signal,
>> > > like I just armed and disarmed and both signals came in
>> > > at once, so
>> > > the panel is catching the ACK signal.
>>
>> > > When in pager format, would it expect an ACK signal as
>> > > well?
>>
>> > No not with the pager format, does it resend the signal
>> > over and over
>> > again before going into trouble?
>>
>> No sir, sends the correct signals, each once, hangs up,
>> throws a
>> trouble, then momentarily picks up the line and re-hangs up.
>> Doesn't
>> attempt to re-send.
>
> As I said, when set to pager format it does the exact same thing.
> I figure it has to be a setting somewhere because it throws the
> trouble for both.

There are three reporting setup areas.   Check all three.

1.  Primary
2.  Backup
3.  Alternative.