Re: Esprit 728 keypads

[tourman <robercampbell@xxxxxxxxx>]

On Feb 22, 11:54=A0pm, "Doug" <n...@xxxxxxxx> wrote:
> "tourman" <robercampb...@xxxxxxxxx> wrote in message
>
> news:5e9784c5-e180-4704-8228-52a1c4dfe17d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Feb 15, 2:27 pm, motley me <to...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
>
> > proguard <sp.kintzoni...@xxxxxxxxxxx> wrote in news:f2c0b47d-b7e0-451d-
> > a54b-8c896ab15...@xxxxxxxxxxxxxxxxxxxxxxxxxxx:
>
> > > The yellow wire was in the place of green :-) it was an old keypad
> > > with wires.
>
> > I see
> >RHC: =A0Earlier version panels were
> >junk however, =A0which gave them an unjustified black eye in the view of
> >many installers.
>
> If they really were junk, then wouldn't the black eye be justifed??
>
> Doug

RHC: Yes, to a degree: however, they were just starting up at the
time. They saw there was a major defect and supplied free panels to
all dealers who needed them to make up things. You cant blame a
company for a problem; they all have them. It's how they handle the
problem that shows you what  kind of company they are...ie: Detection
System fiasco with motions and DSC problems with wireless products.

Companies too often only act  based on their bottom line, not the
ethics involved in a situation. It was nice too see a company step up
to the plate and take responsibility for their mistakes

They took the well deserved punch and got up and made it right