Re: Telco / Cable company alarm jack connection problems

[ken ney <yodeler123@xxxxxxxxx>]

On Oct 4, 5:31=A0pm, Frank Olson
<use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> tourman wrote:
> > A significant number of my trouble calls are from clients who's panels
> > are beeping because either the telephone company or the cable company
> > went in and during either an installation or conversion, messed up the
> > alarm system line connections. I'd like to know what other companies
> > are doing to resolve this, or how you handle calls like this.
>
> > The obvious way is to simply charge the client for a service call;
> > however, that seems somewhat unfair since it was caused by an outside
> > incompetent source. But when the client goes back and complains to the
> > phone or cable company, it might catch their attention. I'd really
> > like to get to the source of the problem and stop it (hell....five
> > minutes training on proper alarm jack wiring would solve it....)
>
> > I've also tried billing the phone company in the past, but that's an
> > impossibility, since they don't even acknowledge the bill. I doubt the
> > cable company would respond any differently.This might seem like an
> > obvious question, but I would like suggestions on how to approach this
> > large and growing problem.
>
> > Any SERIOUS suggestions ?
>
> I'd suggest you post a sign by the D-Marc (inside the cover of the box
> would be an ideal location). =A0Nice big red letters. =A0"This home is
> equipped with a monitored alarm system. =A0Please ensure you test the
> alarm system before leaving." =A0Works in our neck of the woods!

In my experience, it doesn't matter if the cable company wires the
alarm back in, it doesn't work anymore half the time anyway.

The best is when you explain to the customers they need to either
switch back to POTS, or change to IP or GSM monitoring. I swear to god
90% of them look at me like I'm lying, WTF is wrong with people. I
charge less for GSM than the big names charge for phone line
monitoring, and these people act like I'm a criminal. I can't take it,
I'm putting in an application at Burger King.