Re: An ethical conundrum... Opinions welcome!

[Effenpig1 <dirtyspicevent@xxxxxxxxxxx>]

On Nov 29, 1:20=A0am, mleuck <m.le...@xxxxxxxxx> wrote:
> On Nov 28, 1:59=A0am, Effenpig1 <dirtyspicev...@xxxxxxxxxxx> wrote:
>
>
>
> > On Nov 28, 2:04=A0am, Frank Olson
>
> > <use_the_email_li...@xxxxxxxxxxxxxxxxxxxxxx> wrote:
> > > We're hip deep in a major fire alarm system upgrade on two residentia=
l
> > > high-rise towers with an interconnected parkade. =A0The old fire alar=
m
> > > systems are being monitored by a company that obviously cares more fo=
r
> > > the RMR than they do for the safety of their customer. =A0There are n=
o
> > > test signals programmed! =A0The service manager stated to me that tes=
t
> > > signals are an additional cost which the customer opted not to send.
> > > The company is charging the customer $22.00 a month for "basic" servi=
ce.
> > > =A0 The communicators haven't been transmitting for over two years (t=
hat's
> > > when the electrician removed them from the wall and placed them neatl=
y
> > > in the corner of the electrical room). =A0The alarm company's invoice
> > > supposedly has a reminder to "test your system monthly" and this is a=
ll
> > > they're relying on! =A0The customer started refusing the invoices wit=
hin
> > > three months of the panel's disconnection. =A0Granted, he didn't send=
 the
> > > company a proper notice. =A0The company suspended service on both acc=
ounts
> > > last year (November). =A0Are they entitled to two years billing or ju=
st
> > > one? =A0Should any professional alarm dealer even offer to monitor a =
fire
> > > alarm system without a daily test signal? =A0I shudder to think of th=
e
> > > possible liability issues involved.
>
> > I wouldn't monitor it without the 24hr test signals. If a customer
> > said the extra cost was too much I would be happy to walk away, let
> > someone else deal with them, because they will also probably think
> > maintenance and inspection costs are unnecessary too.
>
> > As for the monitoring fees, I think the original alarm company should
> > just be happy the place didn't burn to the ground and they didn't get
> > sued for everything they had.
>
> The customer was told to test the system and apparently didn't and
> some electrician removed the communicators yet it's the monitoring
> station's fault?
>
> > I've noticed a lot of high volume companies don't use timer tests
> > on residential systems, usually because they want to cut down on
> > service since they don't have anyone local.
>
> Yea right

Ummm, Yea right, WHAT????