Re: Ok... I'm done - Tri-Ed has no redeeming qualitites

["Just Looking" <nospam@xxxxxxxxxx>]

Certainly that is an issue. However I think there are a few things to say in
their defense. One that we just switched from using DSC panels (at the low
end) to GE. Two is they literally never have to check parts, that is someone
else's job to check and stage parts. Three is that they seldom install
regular burglar alarms, especially in residences. I don't think they believe
that work is beneath them, but rather that they deserve a better technical
challenge. Small residential installation work and large commercial work is
quite different. You seldom trench and pour a footing for Code Blue ECs at a
residence. If it was a mag lock, card reader, camera, power supply, or
similar parts they would have handled it differently. I think the control
was mounted and wired before they really took notice of the board inside the
can.


"Doug" <not@xxxxxxxx> wrote in message
news:x7Goj.18552$4H1.14602@xxxxxxxxxxxxxxx
> No doubt Tri-Ed f'd up the order, but I'd be more concerned about an
> installation crew that doesn't verify that what they are installing.
>
> Doug
>
> --
>
> "Roland Moore" <nospam@xxxxxxxxxx> wrote in message
> news:47a328a8$0$6164$4c368faf@xxxxxxxxxxxxxxxxx
> > Funny you should mention Tri-Ed. I was just thinking about posting this
> > earlier. An installation crew went to pick up some parts there just
> > yesterday. That is NOT how it is done typically. Usually the routine is
> > that
> > parts are picked up first, checked in receiving, punched in the computer
> > as
> > inventory (and matched to the PO at that time), and THEN labeled for the
> > job
> > and staged for the job in the shelves for that crew. Screw up happen
even
> > then, but not that often. There was a time crunch (because one of the
> > sales
> > guys has been bagging like two residential sales a day - and we don't
even
> > do residential sales typically) so the crew went directly to Tri-Ed
(with
> > the printed PO in hand) for an NX8V2 (and the rest of the gear
necesssary
> > for the installation). The installation crew was handed an NX6 (but
> > charged
> > for an NX8V2 anyway). Installation crews just install what they are
given
> > and aren't used to having to check the parts list. I didn't find out
about
> > the screw up until they came back and asked me to upload and program the
> > "NX6". Then the fur went flying.
> > Today they have to go back and get the NX8V2, uninstall the NX6 and go
on
> > from there. Tri-Ed said "keep the NX6 for your trouble". I am sure
Tri-Ed
> > thought they were being generous, but with the hours wasted on our end
it
> > simply doesn't add up to JUST the cost of an NX6. Is it that hard to
tell
> > an
> > NX6 from an NX8 if you're a parts guy and that is all you do all day? It
> > must be since their excuse at Tri-Ed was "man, those GE boxes all look
> > just
> > the same". All I can say is, Wow, just Wow.
> >
>
>