Re: Ok... I'm done - Tri-Ed has no redeeming qualitites

["Doug" <not@xxxxxxxx>]

No doubt Tri-Ed f'd up the order, but I'd be more concerned about an
installation crew that doesn't verify that what they are installing.

Doug

--

"Roland Moore" <nospam@xxxxxxxxxx> wrote in message
news:47a328a8$0$6164$4c368faf@xxxxxxxxxxxxxxxxx
> Funny you should mention Tri-Ed. I was just thinking about posting this
> earlier. An installation crew went to pick up some parts there just
> yesterday. That is NOT how it is done typically. Usually the routine is
> that
> parts are picked up first, checked in receiving, punched in the computer
> as
> inventory (and matched to the PO at that time), and THEN labeled for the
> job
> and staged for the job in the shelves for that crew. Screw up happen even
> then, but not that often. There was a time crunch (because one of the
> sales
> guys has been bagging like two residential sales a day - and we don't even
> do residential sales typically) so the crew went directly to Tri-Ed (with
> the printed PO in hand) for an NX8V2 (and the rest of the gear necesssary
> for the installation). The installation crew was handed an NX6 (but
> charged
> for an NX8V2 anyway). Installation crews just install what they are given
> and aren't used to having to check the parts list. I didn't find out about
> the screw up until they came back and asked me to upload and program the
> "NX6". Then the fur went flying.
> Today they have to go back and get the NX8V2, uninstall the NX6 and go on
> from there. Tri-Ed said "keep the NX6 for your trouble". I am sure Tri-Ed
> thought they were being generous, but with the hours wasted on our end it
> simply doesn't add up to JUST the cost of an NX6. Is it that hard to tell
> an
> NX6 from an NX8 if you're a parts guy and that is all you do all day? It
> must be since their excuse at Tri-Ed was "man, those GE boxes all look
> just
> the same". All I can say is, Wow, just Wow.
>