Re: VoIP transmission troubles

[Spellcheck Patrol <alarminstall@xxxxxxx>]

On Apr 23, 8:26 pm, tourman <robercampb...@xxxxxxxxx> wrote:
> On Apr 23, 7:51 pm, "Rob" <rdvorak...@xxxxxxxxxxxxxxxx> wrote:
>
>
>
> > We have had the same issue.  Some of our rural phone providers are going
> > digital also, which is reaking havoc on other accounts with bogus signals.
> > Unfortunately, some of these areas have zero GSM coverage with the Honeywell
> > or Telgard radio/cell backup.  4x2 seems to help over CID.  But, the problem
> > still exists.  Our only option has been an internet communicator.  We lease
> > the radio and a UPS for the router and modem.  The customer will need a
> > broadband service.  For the comunicator to send a test signal every few
> > minutes has little effect on the bandwith.
>
> > "tourman" <robercampb...@xxxxxxxxx> wrote in message
>
> >news:b359e163-7cc9-48a5-beb1-ac0c49ee86a1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> > > I'd like to hear from some of the regulars about their experiences
> > > with alarm transmission over VoIP.
>
> > > I have one customer who without my knowledge changed to VoIP from a
> > > Bell line, and then asked me to hook up the panel using his new
> > > service. I did so reluctantly, but only after he signed a legal
> > > agreement limiting liability, and with the express understanding it
> > > was being done experimentally. I programmed in a daily test and kept
> > > watch each morning for failures to communicate. It seemed to stop
> > > transmitting only very occasionally, until one day it started sending
> > > "ghost" signals which resulted in a police dispatch on the wrong
> > > account number. The panel was programmed in Contact ID, but it seems
> > > when the signal went out on the network, it transposed a "6 " in the
> > > account code for a "5". Then the comedy of errors increased when the
> > > station failed to check the CID (where they would have picked up that
> > > it was coming from the wrong phone number) and dispatched the police.
> > > Needless to say, I had an unhappy client who couldn't understand why
> > > the cops arrived...(and yes, the account number in the panel IS
> > > properly programmed...).
>
> > > Bottom line, I disconnected the customer's service until and unless
> > > the client chooses to get a proper communication medium. He claims
> > > there are other companies who will hook him up successfully, but I
> > > suspect they just might be more interested in his business than his
> > > security system. The problem is of course, they could tell him
> > > anything about his alarm and he would likely agree, not ever really
> > > knowing if the panel is communicating properly or not.....
>
> > > Anyone else experiencing these kind of problems and if so, have you
> > > come up with any solutions (other than the obvious one of getting
> > > proper phone service). I hated to lose this client of many years, but
> > > at least for the moment, I don't see any other alternative if it's
> > > affecting other customers.
>
> RHC: To their credit, ADT early on said that their salesmen were not
> to sell an alarm to customers who didn't have a conventional land
> line. However, that was several years ago, and I would be interested
> to hear if they have since come up with a solution. They stand to lose
> more than most with the tidal wave of people switching to VoIP for
> their phone service. Is there anyone here from ADT who might be able
> to answer that question ? <

As much as you bash ADT you expect someone from there to give you
advice?
Bob Campbell seeking help from the "borg"? I've seen it all.