Re: Generic Central Station Horror Tales

["Roland More" <NoSpamroland@xxxxxxxxxxxx>]

> Only proprietary panels?  Why?
As far as I can tell the policy was only described, not explained. Perhaps
someone else that posts here could answer the explanation part, if he
decides he recognizes his co-workers.

"Mick" <sp@xxxxxx> wrote in message
news:ohwEi.13280$Y7.619@xxxxxxxxxxxxxxxxxxxxxxxxx
> Roland More wrote:
>
>> Would you expect a central station would pay off if they called your
>> customer's alarm panel and removed the central station phone number, as
>> well as the account number from the panel, and then the customer suffered
>> a loss from a failure to dispatch? Do you think it would be more
>> compelling if the central station was the only entity that could program
>> the panel remotely, since it was proprietary, and only they knew the
>> installers code for local programming?
>> Would it be less difficult to know how to assess liability to see if they
>> actually did this or not because (1) they said they did it, (2) because
>> it was there written policy to do it, and (3) they did it on every
>> account? Once the local dealer had the installer code, the policy was to
>> remove the phone number to central and the account number from
>> proprietary panels.
>
> Only proprietary panels?  Why?
>
>> It was not the policy to notify the dealer or to stop charging the dealer
>> for monitoring the affected accounts however. Do you think the liability
>> in that case was clear enough for the central to cut the check?
>> Apparently someone did, times two. One for the dealer and one for the end
>> user. Of course there is a certain someone posting here that claims
>> something like this never happened anywhere. Curiously he claims not to
>> know anyone that works where he does that may have actual knowledge of an
>> event like this, besides himself of course, and he claims he knows
>> nothing.
>
> he's the head programmer
>
>> The more I read his posts, I begin to believe him more and more. He truly
>> knows nothing.
>
>