Re: Generic Central Station Horror Tales

[Mick <sp@xxxxxx>]

Roland More wrote:

> Would you expect a central station would pay off if they called your
> customer's alarm panel and removed the central station phone number, as well
> as the account number from the panel, and then the customer suffered a loss
> from a failure to dispatch? Do you think it would be more compelling if the
> central station was the only entity that could program the panel remotely,
> since it was proprietary, and only they knew the installers code for local
> programming?
> Would it be less difficult to know how to assess liability to see if they
> actually did this or not because (1) they said they did it, (2) because it
> was there written policy to do it, and (3) they did it on every account?
> Once the local dealer had the installer code, the policy was to remove the
> phone number to central and the account number from proprietary panels.

Only proprietary panels?  Why?

> It
> was not the policy to notify the dealer or to stop charging the dealer for
> monitoring the affected accounts however. Do you think the liability in that
> case was clear enough for the central to cut the check? Apparently someone
> did, times two. One for the dealer and one for the end user. Of course there
> is a certain someone posting here that claims something like this never
> happened anywhere. Curiously he claims not to know anyone that works where
> he does that may have actual knowledge of an event like this, besides
> himself of course, and he claims he knows nothing.

he's the head programmer

> The more I read his
> posts, I begin to believe him more and more. He truly knows nothing.