Re: Powermax software

["Roland Moore" <roland@xxxxxxxxxxxx>]

"Frank Olson" <Use-the-email-links@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:gDEOh.85214$zU1.37944@xxxxxxxxxxxx
> Roland wrote:
>> I am glad the legal types at DSC have something to do to entertain them.
>
> The first time Bass did this was several years ago (before he had the
> "search-me" store).  He provided DSC's software as a free download from
> his website, BassHome.  When I contacted DSC to apprise them of the
> situation, it took exactly 23 minutes for the software to disappear. The
> second time Bass did this was only very recently.  The software was
> available as a download from all three of his websites after I posted the
> links to the specific pages.  Every one had a unique base address
> (BassHome, BassBurger, and SecurityAlarmSystems).  The links are still
> there though along with the downloading instructions.  The files have been
> removed.  It's exactly like catching someone with their hands in the
> cookie jar...  (or holding a "smoking gun")...  AFAIK, that's Bass
> standing on the "Grassy Knoll" with the umbrella...  :-)

I hear back then Bass was just getting into grass; probably where the smoke
came from.
>
>
>> I wish they'd spend the money instead on getting more bugs out of their
>> product line. Aren't there at least 32000 reasons now out there for you
>> to try and agree with me on that?
>
> Yep.  But the smoke recall is going very well (from what I hear).  Not
> only are they providing a free replacement, they'll also credit you with
> $25.00 per detector (that you have to switch).

I was lucky (not smart) enough not to have installed any. We use Hochiki,
System Sensor and Bosch mostly.
>
>
>> I guess if you've never been bitten by faulty DSC gear it easier to see
>> it from their point of view.
>
> I've been "bitten" many times.  Ask me about the DSC PC-3000 that used to
> "self arm"... in partitions that weren't even programmed...  That got me
> off DSC for about five years.  When you have to go around and change out
> 114 chips, that's a major pain in the pocket-book (and one I'm not liable
> to forget for a very long time).
>
I missed that fun with the PC 3000. I think we still have one or two out
there. I only remember because I have to fire up the old DOS DLS-1 when a
code change request comes in.
>
>> Having seen their customer support first hand I am less inclined to be so
>> friendly, and even less worried about their little software distribution
>> problems.
>
> I've never had a problem with customer support.  There are a couple of
> guys at the local Tri-ed branch that are positive treasures.
Our Tri-Ed branch is an old Richardson's branch with the same old
Richardson's guys running it.
>
>
>> I wish they would just send me the new panel they promised me last year
>> to replace the recalled one.
>
> Don't wait on DSC.  Call your distributor.
I called my distributor. I was standing right at the front counter yelling
at the factory rep standing behind the counter. He swears he ordered it.
>
>
>> At least Bosch gives you $75.00 when you have to swap a panel.
>
> I've rarely had to "swap panels".  All my guys carry spare boards in their
> vans so getting a bad one "out of the box" isn't a huge issue.
The panel swap was a recall on all 7212GV2, 7412GV2 and 9412GV2 units. It
was the fact that it happened 3 separate times before they got it right that
got me irked.
>
>
>> It's not much money, but DSC can't even get around to sending the new
>> panel.
>
> I'd suggest you contact your distributor.
I'll try again. I am sure they'll have an entertaining excuse if nothing
else.
>
>
>> I am sure Bass is really worried about DSC chasing after him.
>
> Heh...  Sure...

>