Re: Major shortcoming in Paradox new panel lineup

[Matt Ion <soundy106@xxxxxxxxx>]

Tower Security wrote:
> As I stated in my post, it's the casual user that will create the
> problem.  Most often they are not trained and regardless, it still
> means increased customer support.

Are you going to all your existing Paradox-using customers, ripping out
their old Paradox panels, and installing the new ones? Because that's
the only way I can see this really being THAT big of an issue, if you're
taking away something they're used to and forcing something different on
them.

For new installs... "Now this is a little different than you may be used
to on your last site/in your last home..."  Doesn't have to be any more
complicated than that.

> Designing
> their new panels to be as UN-intuitive as some of the competition
> hardly seems progressive.

Um, I'm only going by your post as to these "extra steps"... but hitting
a button marked "Arm" or "Disarm" to TELL the panel what you're doing,
then entering your code, somehow seems a bit MORE intuitive to me, for
the completely untrained user.

Contrast and compare:
"How do I arm the system?"
"Just punch in your code."
"And how do I disarm it?"
"Just punch in your code."
"How does it know whether I'm arming or disarming?"
(Seriously... this is largely how the conversation went with my mother
when I programmed her a code in my home system).

On the other hand:
"How do I arm the system?"
"Just press 'Arm' and punch in your code."
"And how do I disarm it?"
"Just press 'Off' and punch in your code."
"Wow, okay, that makes sense."

It DOES make sense if you shut out of your mind for a moment that the
other way is what YOU'VE been programmed for.