Re: Major shortcoming in Paradox new panel lineup

["Just Looking" <nospam@xxxxxxxxxx>]

Since many panels require additional keystrokes (like some Napco, some
Honeywell, and some Bosch panels) it doesn't seem that it would be an issue
on new installations with properly trained customers. If it is you could
always sell them key fobs to use to arm and disarm the system.

<regsiemens@xxxxxxxxxxx> wrote in message
news:1183495892.829127.191380@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> We've been using Paradox Spectra and Digiplex panels for years with
> very good success.  Feature-rich, reliable, good value, easy to use,
> etc.  Well just this week we've learned that their whole panel lineup
> has been revamped and the biggest problem is that all newly designed
> panels now require keystrokes beyond the 4-digit code to arm and
> disarm.  e.g. Arm 1234, Off 1234, etc.  What a huge step backwards.
> For us, this represents a huge customer support nightmare!  The number
> of calls from casual users along the lines of "I've punched in my code
> a bunch of times and the *!@# thing won't shut off...what should I do"
> will be huge!
>
> How can this be a good thing?  Why add features at the expense of ease
> of use?  I've called Paradox and expressed my disappointment and
> advised them that we will not be installing their new product and will
> regrettably be using another brand of panel.  If enough dealers
> communicate similar sentiment, perhaps there's hope of this changing
> sooner than later.
>
> Contact info at http://www.paradox.com/Contact/Default.asp
>
> Reg Siemens
> Tower Security Systems Inc.
>