Re: Distributors are like Usenet

["Roland" <roland@xxxxxxxxxxxx>]

Didn't the guy who bought Tri-ed used to run ADI before Honeywell bought
them? And didn't TYCO own them before they sold to this guy? So all the
employee problems with the old company stayed with the new?
Since distribution lives off at least a 20% margin (sometimes a lot more) it
makes for sense to buy direct when you can. I always think of distribution
as a place for last minute purchases and small volume or one off parts.
"I brive a dus" <alarminstall@xxxxxxx> wrote in message
news:1167933275.444395.31160@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Couldn't you just say TRI-ED SUCKS rather than be a long winded
> bastard? :-)
> I ordered from them 2 months ago. I confirmed the price. I have email
> quotes from them. I get the bill and it's 200 more than the quote.
> This is the second time in 8 years I have ordered from then and it's
> the second time in 8 years that the price changed after purchase. Maybe
> 8 years from now they'll get their act together but for now they
> shouldn't sit by the phone waiting for another order from me. Low class
> outfit at best.
>
> Bob La Londe wrote:
>> "Give us another chance.  Thats not the way we do business.  Give us a
>> chance to show you."
>>
>> Ok...
>>
>> A distributor I once had on my "only if nobody else in the country has it
>> list" managed to let me give them another chance.
>>
>> I ordered a major part from them last week.  Something I really needed
>> this
>> week.  I called for a price.  I called back and asked to speak to the
>> same
>> person, but got somebody else.  I went on to order the part with the new
>> person and had them confirm the price.  He gave me a price several
>> hundred
>> dollars less than my first call.  I asked him several times to make sure
>> that was the correct price for the correct item.  I even had him read me
>> back the description to make sure it was not a different option and had
>> everything it was supposed to have.  He confirmed price and description.
>> I
>> ordered it to be drop shipped from the manufacturer.  He promised me he
>> would call and check availability and call me back so I would be sure to
>> have it this week.
>>
>> I never got a call.  (Typical for this distributor even making orders of
>> several thousand dollars.)  I called back this week and asked when I
>> could
>> expect to see my product.  The order was never placed, and nobody is
>> willing
>> to admit to talking with this guy.  The price is not being honored and
>> they
>> will not even pay for expedited shipping even though they screwed up.
>>
>> I'm not quite ready to name them again, but if one really wanted to know
>> I
>> suppose they could search for old posts of mine.  I'll give you a hint,
>> "ADI
>> has better customer service than these guys.  I still do occassional
>> business with ADI."
>>
>> This is a very similar experience to why I quit doing business with them
>> several years back.
>>
>> Lesson learned.  Distributors are like Usenet.  Once somebody manages to
>> earn a place in your bozo bin there is no reason to ever take them out.
>>
>> P.S.  If you are one of these people and you know who you are.  I just
>> committed to hiring some more staff and building a new warehouse / office
>> building.  The steel verticals went up yesterday.  This is kind of
>> committment that means I'll have to stay in the business for many more
>> years.  That's a lot of high priced equipment sales you just pissed out
>> the
>> window.
>>
>> P.P.S.  Inspite of all my whining and complaining there are only a
>> handful
>> of companies who have actually made it into my Bozo Bin.
>>
>>
>> --
>> Sincerly,
>> The guy who makes the final decision on who we buy from.
>> Bob La Londe
>>
>> The Security Consultant
>> Bob La Londe - Owner
>> 849 S Ave C
>> Yuma, Az 85364
>>
>> (928) 782-9765 ofc
>> (928) 782-7873 fax
>>
>> Licensed Contractor
>> ROC103044 & ROC103047
>>
>>
>>
>> --
>> Posted via a free Usenet account from http://www.teranews.com
>