Re: Distributors are like Usenet

["Roland" <roland@xxxxxxxxxxxx>]

And you're going to throw away all those points you've earned?
So the odds of an order from you has gone from low expectations to no
expectations?
https://www.tri-edgreatexpectations.com/Main.asp

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:459d2267$0$4803$88260bb3@xxxxxxxxxxxxxxxxxxxx
> "Give us another chance.  Thats not the way we do business.  Give us a
> chance to show you."
>
> Ok...
>
> A distributor I once had on my "only if nobody else in the country has it
> list" managed to let me give them another chance.
>
> I ordered a major part from them last week.  Something I really needed
> this week.  I called for a price.  I called back and asked to speak to the
> same person, but got somebody else.  I went on to order the part with the
> new person and had them confirm the price.  He gave me a price several
> hundred dollars less than my first call.  I asked him several times to
> make sure that was the correct price for the correct item.  I even had him
> read me back the description to make sure it was not a different option
> and had everything it was supposed to have.  He confirmed price and
> description.  I ordered it to be drop shipped from the manufacturer.  He
> promised me he would call and check availability and call me back so I
> would be sure to have it this week.
>
> I never got a call.  (Typical for this distributor even making orders of
> several thousand dollars.)  I called back this week and asked when I could
> expect to see my product.  The order was never placed, and nobody is
> willing to admit to talking with this guy.  The price is not being honored
> and they will not even pay for expedited shipping even though they screwed
> up.
>
> I'm not quite ready to name them again, but if one really wanted to know I
> suppose they could search for old posts of mine.  I'll give you a hint,
> "ADI has better customer service than these guys.  I still do occassional
> business with ADI."
>
> This is a very similar experience to why I quit doing business with them
> several years back.
>
> Lesson learned.  Distributors are like Usenet.  Once somebody manages to
> earn a place in your bozo bin there is no reason to ever take them out.
>
> P.S.  If you are one of these people and you know who you are.  I just
> committed to hiring some more staff and building a new warehouse / office
> building.  The steel verticals went up yesterday.  This is kind of
> committment that means I'll have to stay in the business for many more
> years.  That's a lot of high priced equipment sales you just pissed out
> the window.
>
> P.P.S.  Inspite of all my whining and complaining there are only a handful
> of companies who have actually made it into my Bozo Bin.
>
>
> --
> Sincerly,
> The guy who makes the final decision on who we buy from.
> Bob La Londe
>
> The Security Consultant
> Bob La Londe - Owner
> 849 S Ave C
> Yuma, Az 85364
>
> (928) 782-9765 ofc
> (928) 782-7873 fax
>
> Licensed Contractor
> ROC103044 & ROC103047
>
>
> --
> Posted via a free Usenet account from http://www.teranews.com
>