Re: DCS Power 832

["alarman" <alarman2000@xxxxxxxxx>]

"tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:1167885998.541999.46890@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> alarman wrote:
>> tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
>> news:1167879343.493188.284360@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> > You are absolutely right on the money.
>>
>> No, he's not.
>
> RHC: Yes he is ! Dead on the money !
>>
>> >Here is the case that happens SO
>> > often and which I constantly get shit over on the newsgroup because I
>> > complain about it. This is no way for any professional company to act,
>> > and many people in the industry seem to not only turn a blind eye to
>> > it, but insist these things don't happen very often. Or they'll come
>> > back implying you are not being straight about this. This is the sort
>> > of self serving industry crap that the buying public so often have to
>> > put up with. No damn wonder so many people take a jaundiced view of
>> > those selling monitoring services !!
>>
>> <sigh>
>
> RHC: Well, I'm sorry that you find that so bothersome, but start
> looking at things more from the customers point of view for a change.

I do consider my customers' point of view, but people who call up and demand
I give them my installer code so they can use the system locally are not my
customers.

> You know damn well this sort of thing goes on all the time. And instead
> of starting on about how the poor company is being cheated out of
> revenue etc etc etc...ask yourself how the hell you would feel if you
> were getting screwed over like this. Seems to depend upon who's foot
> the shoe is on....

How is he getting "screwed over"? Please read my post again so I don't have
to type all that stuss again.

>> This is a service, expected by the new homeowner to be performed by the
>> alarmco, which is not owed to the new homeowner. The homeowner's attitude
>> is
>> that the alarmco owes this to him because he now owns the system. If the
>> homeowner wants the alarmco to reset the code, which was changed by the
>> alarmco for all the good reasons published here before, the alarmco has a
>> right to charge for that service if they so desire. The fact that the new
>> homeowner wants to use the system locally, and can't because he didn't
>> get
>> the system defaulted by the seller, does not obligate the alarmco to
>> perform
>> service for free of charge. BTW, I certainly would not connect to, and
>> reprogram someones alarm panel unless they were under contract with me
>> and I
>> had some protection from liability. Also, I do not accept your premise
>> that
>> this makes me a shady dealer, or somehow unscrupulous. These new
>> homeowners
>> need to understand that if they move into a home with an existing alarm
>> system, that it is NOT the responsibility of the alarmco to hold their
>> hand
>> for free.
>
> RHC: Jesus H Christ, who the hell said anything about doing it for
> free. On the other hand, I don't think they should stick it to him
> either ! Don't you guys ever read and think, rather than jumping all
> over the first point that may not be thoroughly brought out !  Nothing
> you say above changes the fact that it is HIS fucking property ! And
> the previous alarmco won't give him access to HIS alarm panel (or at
> least so it seems at the moment). The cost of the service to do so is
> NOT at issue here. And no one (least of all me) is saying squat about
> implying you are somewhat less than honourable. How in Gods name can
> you ever come to the conclusion that I am implying you are shady or
> whatever. Jesus, Jack ! Is our industry so anal that they can't or
> won't look at some of the practices that reflect badly on all of us
> rather than just assuming the worst every time about every customer.
> Lord knows, there ARE enough real idiot customers out there that we all
> have to put up with. But this guy is simply outlining a problem we all
> know happens all too often. And I repeat..it is NOT about whether this
> guy will pay for professional services, its about the fact that the
> company so far hasn't done what they should have done when the panel
> was disconnected from the first homeowner...put it back to a point
> where it can be used by them later again, or someone else that the
> homeowner chooses! It's his property pure and simple !!

You think he is willing to pay the alarmco? No, he expects the service for
free. And my installer code is NOT "his fucking property." The cost to
default the code is most certainly the issue. Even if the alarmco refuses to
reset the code it's their option. We're not talking about a lockout here,
just the installer code. I personally would not have a problem with
resetting the code, but if the guy calls me up and wants my installer, he's
out of luck. The OP's attitude is that this is OWED to him by the alarmco,
nope. Look, if a guy calls me up and asks me to reset the installer to
default, I will (and have) do it providing I am not monitoring him and he
signs a release of liability. But, if he comes on with an attitude (it's my
property, how dare you, gimmie the code), well then we play hardball. And
speaking of reading and thinking, you should take your own advice. You come
off holier than thou with your "customer's interest first, alarmcos screwing
the poor unfortunate, look at me I'm the example for all to follow" crap. Do
you ever read the stuff you post Robert? I used to think you were pretty
squared away, but it wears thin, my friend.

What this guy is "simply outlining" is that the alarmco won't give out their
installer code. Read and think. He said he wanted their installer code
because he decided not to renew after "a year or two". Hmmm... We're only
getting one side of the story here, and you are assuming he is being screwed
by the alarmco. Talk about jumping to conclusions-isn't that what you just
accused me of? Read and think.

> RHC:Absolutely right !! And that's what he said he has done, and
> approached the alarmco about it. And so far it seems they won't do
> anything for him unless he signs a bloody monitoring contract with
> them. What fucking planet were all you guys born on. That's fucking
> extortion no matter how you colour it !!!!!!

Won't do anything for him unless he signs a monitoring contract? Did I miss
a post, or are you...jumping to conclusions? Read and think.
>>
>> If you buy a house with a lock on the garage door,  and no key is
>> available
>> to the new owner, you should not expect the locksmith who installed the
>> lock
>> for the original owner to unlock the lock at no charge. You said that
>> "All
>> the previous company needs to do is dial in and change the installer code
>> back to factory - nothing more." is pure bullshit. How likely is it that
>> the
>> homeowner is prepared for this? Is the alarm still connected to the phone
>> line? Is it powered up? Is little teen-age daughter using the line now?
>> How
>> long shall my tech wait until you're ready for us to dial in? Is the
>> alarm
>> still connected to the same phone line? Or has the phone company, or
>> worse,
>> the "handy" homeowner reconfigured the phone wiring? Should the alarmco
>> send
>> a tech out to correct the problem? At no charge, I suppose? Even if the
>> line
>> is still connected, it still takes some time and effort for a skilled
>> person
>> at the alarmco to access the file, reprogram a new phone number into the
>> d/l
>> computer, call the premises and reprogram the code. And then of course,
>> any
>> other problem the new "customer" has with the system becomes the
>> alarmco's
>> problem. Right?
>
> RHC: No, all problems are clearly the homeowners problems, but give me
> a break ! No one is saying these problems don't exist.You and I run
> into them all the time doing takeovers !!  And no one in this thread is
> saying that the new homeowner won't have to take into account these
> sorts of situations and pay to have them rectified. If it's like it is
> up here, the telephone company may have royally screwed things up. And
> so far he is not saying that he is unwilling to pay for professional
> services (other than monitoring through the previous company). Why do
> you automatically read the worst into everything this guy is saying. It
> will be interesting to see what he comes back with after he calls the
> company tomorrow.

I call them like I see them based on 25 years of experience., and based on
his very first post, dripping with attitude. And whatever he comes back with
means diddly because we're only getting his side.

>> So give me a break with your "keeping you from legitimate use of YOUR
>> property" bullshit, will ya?
>> js
>
> RHC: No, you give me a break from all your faulty assumptions about
> what this guy is asking for. Frankly, I hope he does get a professional
> to service his alarm, but it likely won't be from the previous company
> who seems only too willing to pass this guy over because he doesn't
> want them to monitor it.. That's his fucking choice ! He owns the God
> damn panel. If he wants a professional to set it up, he will have to
> pay the price. No one has said any different.
>
> Jesus H Christ ! I hope you fuzzy thinkers never sit on a jury judging
> me for some unproven wrong doing. If so, I'm dead meat before I
> start.....

Robert, you're in Canada. It's a NATION of fuzzy thinkers. Take a look at
yourself, bro.
js