Re: DCS Power 832

["alarman" <alarman2000@xxxxxxxxx>]

tourman" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:1167879343.493188.284360@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> You are absolutely right on the money.

No, he's not.

>Here is the case that happens SO
> often and which I constantly get shit over on the newsgroup because I
> complain about it. This is no way for any professional company to act,
> and many people in the industry seem to not only turn a blind eye to
> it, but insist these things don't happen very often. Or they'll come
> back implying you are not being straight about this. This is the sort
> of self serving industry crap that the buying public so often have to
> put up with. No damn wonder so many people take a jaundiced view of
> those selling monitoring services !!

<sigh>

This is a service, expected by the new homeowner to be performed by the
alarmco, which is not owed to the new homeowner. The homeowner's attitude is
that the alarmco owes this to him because he now owns the system. If the
homeowner wants the alarmco to reset the code, which was changed by the
alarmco for all the good reasons published here before, the alarmco has a
right to charge for that service if they so desire. The fact that the new
homeowner wants to use the system locally, and can't because he didn't get
the system defaulted by the seller, does not obligate the alarmco to perform
service for free of charge. BTW, I certainly would not connect to, and
reprogram someones alarm panel unless they were under contract with me and I
had some protection from liability. Also, I do not accept your premise that
this makes me a shady dealer, or somehow unscrupulous. These new homeowners
need to understand that if they move into a home with an existing alarm
system, that it is NOT the responsibility of the alarmco to hold their hand
for free.

The homeowner may either do research and default/reprogram the system
himself, or pay a professional to perform the service.

If you buy a house with a lock on the garage door,  and no key is available
to the new owner, you should not expect the locksmith who installed the lock
for the original owner to unlock the lock at no charge. You said that "All
the previous company needs to do is dial in and change the installer code
back to factory - nothing more." is pure bullshit. How likely is it that the
homeowner is prepared for this? Is the alarm still connected to the phone
line? Is it powered up? Is little teen-age daughter using the line now? How
long shall my tech wait until you're ready for us to dial in? Is the alarm
still connected to the same phone line? Or has the phone company, or worse,
the "handy" homeowner reconfigured the phone wiring? Should the alarmco send
a tech out to correct the problem? At no charge, I suppose? Even if the line
is still connected, it still takes some time and effort for a skilled person
at the alarmco to access the file, reprogram a new phone number into the d/l
computer, call the premises and reprogram the code. And then of course, any
other problem the new "customer" has with the system becomes the alarmco's
problem. Right?

So give me a break with your "keeping you from legitimate use of YOUR
property" bullshit, will ya?
js