Re: Takeover standards

["Paul Ekins" <pmekins@xxxxxxxxxxxxxxxxxxxx>]

We do take-overs on a regular basis. I normally rely on gut instinct and
have devised a three layer contract for  customers. Gold, Silver and Bronze
levels are in place to allow the customer to choose the level of cover they
require / can afford. It also allows me to ascertain the level of risk and
only offer the cover I deem fit for the installation. So far it has worked
well with an ever growing client base and no problems to date.


--
A fine is a tax for doing wrong. A tax is a fine for doing well.


Paul Ekins

Linc Secure


"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:1187200768.546993.298160@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> How about three strikes if the customer refuses to sign an agreement
> stating that he is not under contract with any other monitoring
> facility.
>
> RHC: Ok, that is a valid  point. Although I usually get takeovers when
> the client has just bought the home, this is a valid point
> nevertheless (the least we should do is check and verify) although
> that can be a bit harder to do. Personally, I've never had anyone come
> to me in 15 years trying to beat a contract though...
>
> How about three strikes if your "gut" feeling is "somethings wrong
> with this system or customer".
>
> RHC: Like what specifically Norm ? If the system is showing a trouble,
> that is easy to diagnose at the keypad. Something wrong with the
> customer ?
>
> How about three strikes if the customer is just looking to get you to
> fix the system, now that you've looked at it and poked around.
>
> RHC: Ok, but since I don't work on non monitored accounts, this one
> doesn't apply to me. But for those who do, valid point !
> If the system doesn't actually work, a decision has to be made whether
> to fix it or not and the amount of work needed versus whether or not
> to just walk away. Speaking for myself, if it was seriously "broken",
> I would likely opt to walk away. Others may or may not - personal
> decision, but a valid point nevertheless !
>
> Actually my post was more to do with the quality of the install versus
> some of the other "gun instinct" decisions we make about clients
>