Re: the police was dispatched to ... the wrong house

["Roland More" <NoSpamroland@xxxxxxxxxxxx>]

Few companies run their own CS these days. Daily test timers are usually
only for fire accounts or cell back up accounts since there is an extra
charge for these services (depending on CS and number of accounts dealer has
at that CS). Monthly test timers on residential accounts is more common
(standard) since they are typically not charged to dealer, although as you
know a few older panels can't do that or can't do a 30 days interval.
Open and close reports (log only) are common (standard) on any commercial
account. Open and closing supervision is an extra charge of course.
Most alarm dealers are aware of the above of course, but I thought I'd put
it out there to be certain others are operating a similar business practice
and level of service.

"Robert L Bass" <RobertLBass@xxxxxxxxxxx> wrote in message
news:eOsti.339$MT3.258@xxxxxxxxxxx
>> You keep responding so I know you are out there.
>
> I've been accused of being "out there," yes.
>
>> I asked you to explain a comment you made and
>> so far you have avoided doing do.
>
> There's a difference between avoiding and not
> bothering.
>
>> In case you missed it I said:
>> "Please explain this to me.
>
> I thought it was obvious enough.
>
>>> Some people move alarm panels without
>>> telling the central station
>>
>> If they do, the worst thing the CS can do is
>> send the cops to the old address.  I realize
>> this is confusing to you but try real hard and
>> perhaps it will become clear (or at least not
>> entirely blurry) to you."
>
> Let me try it again with emphgasis:  *If* the
> panel has been rel;ocated, *then* the worst
> thing the CS can do is send the police to the
> old address.
>
>> The only thing I can think of is that you
>> misunderstood the conversation.
>
> I understood the conversation.  The point is,
> if the panel is no longer at 499 Casino Ave,
> in Cranford but now resides at 91 Pine Ave
> in Garwood, the worst thing the central station
> can do is send the cops to Casino Ave.
>
> Do you disagree?
>
> BTW, if the CS and the installer were doing
> things right such a situation would be less likely
> to go undetected.  By "doing it right" I mean
> using daily test signals and capturing Caller ID.
> Although even that is not 100% foolproof, it
> can signal a problem in most cases before it
> leads to a disaster because someone would
> have been alerted that signals from the account
> had wrong ICLID data.  This should normally
> lead to an investigation by the CS or the installing
> company to determine what has changed.
>
> Even the small central station I built did this.  We
> used daily auto-test on all residential accounts.
> All commercial accounts also sent opening and
> closing signals.  Every signal received was checked
> for the proper Caller ID.  In those days not every
> signal came in with Caller ID but those which did
> were logged and compared with the prior call from
> that account.  If anything changed, a "service
> report" was generated and we would call to ask
> if the customer had changed phone numbers.
>
> Sometimes we'd discover that the home or building
> had been sold.  We'd offer to sign up the new
> owners.  If they didn't want service we'd program
> out the monitoring and leave the system as a local
> alarm.
>
> Other times the client had simply changed phone
> service but once in a while we'd get someone who
> had moved and taken their panel with them.  Such
> moves of professionally installed systems were
> rare but they did happen.  The important thing is
> to provide a means to detect this and then deal with
> it.
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
> Bass Home Electronics
> 941-925-8650
> 4883 Fallcrest Circle
> Sarasota · Florida · 34233
> http://www.bassburglaralarms.com
> =============================>