Re: New House Alarm - Am I locked out?

["Robert L Bass" <no-sales-spam@bassburglaralarms>]

> Alright.  I called the monitoring company.  I'd call them out by name,
> but since the news is not good I think it might be wise to keep it to
> myself at this point.  According to them, the previous owner purchased
> and owns outright the entire system, including wiring, panels,
> keypads, and sensors.  They supposedly never rent or lease equipment,
> only sell it.  The company does, however, claim to own the programming
> of the unit itself and will under no circumstances allow the unit to
> function locally.  Not even if I pay for a tech to come out and make
> the necessary changes to the unit.  Nor will they provide the
> installer code to allow me to reset the unit to default values (which
> I checked and am locked out of).  How they are allowed to disable a
> functional alarm system that they do not own is beyond me.  If they
> want to wipe the programming since they claim they own it fine, but
> they won't even allow me to reprogram my own unit.  I got a supervisor
> involved, but they wouldn't budge.

You're clearly dealing with an alarm company from hell.  These are the kind of lowlifes who ruin the industry.  Their claim that
they own the software and will never release it amounts to theft of your hardware.  It's called conversion in law and that's a form
of "taking."  Sadly, you're not likely to get much help from the police as they consider it a civil matter even though you're being
robbed.

If you want to replace the panel with a compatible Honeywell (was Ademco) model let me know.  I carry the full line.

--

Regards,
Robert L Bass

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Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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