Re: Need Help with odd Ademco Vista 20P problem

[JoeRaisin <joeraisin@xxxxxxxxxxx>]

Katerina wrote:
> On Apr 15, 2:49 pm, "alarman" <alarman2...@xxxxxxxxx> wrote:
>> safechec...@xxxxxxxxxxxx wrote:
>>> Hi.
>>> I have anAdemcoVista20P, using ADT monitoring.  I have had the
>>> system a couple of years with no changes made to it.
>>> For the past week, on about half of incomingphonecalls, after one
>>> ring thealarmboard is answering the incoming call, giving the caller
>>> about 2 seconds of a data squeal, then hangs up on them.  Again, this
>>> happens only in about half of calls that are made to me, and it just
>>> started about a week ago.  I know it is thealarmboard doing this,
>>> because I can hear the relay click when it answers the call and hangs
>>> up.
>>> MyVista20P is very simple - nothing fancy...
>>> -8 zones (all wired, no wireless) just doors and a few motion
>>> -No X-10, nophonemodules, no PC downloading setups, no wireless.
>>> -Made no recent changes to phones orphonelines in house.
>>> I rechecked lines on the RJ31X and everything appears OK, and wired
>>> properly.  Line seizing capability works fine in testingalarm
>>> system.  No line work was been done on the phones or thealarm.
>>> On a whim, even though I do not use pc downloading with myalarm, I
>>> viewed the settings for *95 and *94 and it is set to 15 rings, with no
>>> downloadphonenumber (which I believe is correct.)
>>> Except for having the entire control board replaced, I am stuck for a
>>> solution as to why thealarmwould answer half of myphonecalls
>>> (after 1 ring) and give a squeal then hang up.  Frustrating. Looking
>>> for a solution or a way to bypass please.  Thanks!
>> Have you tried calling ADT?
>> js- Hide quoted text -
>>
>> - Show quoted text -
>
> Got the fix - thanks to Apu.  But I am curious why the board would
> only recently start trying to answer my incoming calls.
>

The fix could end up costing you.

If the panel suddenly started answering the phone at random times (and
not simply after someone called and hung up like it is supposed to do)
then there is something wrong with it and ADT would likely have replaced
it at no charge (assuming the board just went kaflooie all by itself).

If you call them now, having messed around with it they are more than
likely going to charge you for it.

Since you have altered the way that they can get in touch with your
panel they won't be able to contact it in the normal way and will have
to send a tech out and that will be a billable call.

Why on earth didn't you just contact ADT in the first place?