Re: Comcast Telephone Service????

["coord" <splunge@xxxxxxxxxxx>]

"ABLE_1" <royboynospam@xxxxxxxxxxxxx> wrote in message
news:D7adnXh_lN_ht8_YnZ2dnUVZ_tednZ2d@xxxxxxxxxxxxxx
>I think that what Comcast is doing is just changing the name but it is still VoIP.  I am
>presently on HOLD with Comcast to as some S-P-E-C-I-A-L questions.  This should be fun trying to
>get some chickie babe to get out of the marketing script and give some good info.  Will report
>what I learn, that is I can learn anything.
>
> She is going to transfer me to "Tech Support".............................................
>
> The "Digital Voice is not VoIP"  They have a separate private network for the phone
> communication.  Does NOT go out on the "Internet".
>
> Being transferred again to the "Technical Support Team"..............................
>
> "They do not have anyone that can answer weather or not there service will work with an alarm
> panel."
>
> "Once the customer sets up for the service and a field technician is dispatched the field
> technician will determine if the service is compatible or not and inform the customer that it
> will not work."
>
> "I can not be transferred to a dispatcher or field technician with out a customer number."
>
> "No supervisor is available to provide me a number to call or have anyone call me to answer my
> questions."
>
> I felt like I was beating a dead horse so I decide to quit.  What a rat race.  I really hate
> BIG Corporate America.
>
> Well I have learned that .......................................  I really don't think I
> learned anything.
>
> Anyone more successful and determining the truth.  Or is this just a crap shoot.
>
> TIA
>
> Les

Go here.....

http://www.comcast.com/Customers/FAQ/FaqDetails.ashx?Id=3385

Comcast Digital Voice should work with most modern home alarm systems that use
tone dialing and standard data protocols.*
. Comcast Digital Voice service travels over Comcast's privately-managed network -
not the public Internet - which means you'll get all the quality and reliability you've
come to expect from Comcast.
. At your request, Comcast will install a hard-wired, dedicated feed between your Comcast
eMTA (Comcast-supplied enhanced multimedia terminal adapter) and your monitored
alarm panel. The Comcast eMTA provides up to 8 hours of battery back-up for Comcast
Digital Voice service in case of a power outage at your home.
. Please notify your home alarm company of the date and time scheduled for installation of
your Comcast Digital Voice service, so that your alarm company can arrange to test your
alarm system while our technician is at your home.