Re: Help after break-in Brinks system

["rh.campbell@xxxxxxxxxxxx" <rh.campbell@xxxxxxxxxxxx>]

Sir, not to sound harsh, but it is ultimately your responsibility to
know how your alarm system works. On the other hand, I can empathize
with you, since I often find that a lot of people don't have the
foggiest idea of how their alarm works to the station. No matter how
well you train them, many think that simply disconnecting or fooling
with an alarm sensor, or disconnecting the line exclusion jack is
somehow going to generate an automatic signal to the monitoring
station. It is surprising how few appreciate the fact that an alarm
simply dials on the phone network like a telephone does....

Luckily for our industry, the average thug has even less knowledge of
how they work

R.H.Campbell
Home Security Metal Products
www.homemetal.com

mdbasinger@xxxxxxxxx wrote:
> Hello,
> I had a break-in last week. I have a Brinks system (about 10 years
> old). The burglers cut the phone lines so my system didn't alert Brinks
> or the police. The alarm sounded etc. but Brinks said because they
> don't get a signal they don't know when the intrustion happened.
>
> I checked with them about a "line-cut" feature, but they said my system
> is too old. Is this a good feature to have? How about the radio
> frequency backup. The rf feature would cost $100 per keypad and I think
> $7.00 extra per month.
>
> I have been a long time customer and thought I would get a break but no
> such luck. I am surprised that most people I have told of the break in
> have assumed that an alarm system always calls the police, even if the
> phone lines are cut. Is my system just so out-dated?
>
> Thanks
> Mel