Re: Robert L Bass - NOW 21 BBB COMPLAINTS STRONG

[Frank Olson <Use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

BruceR wrote:
> 21 complaints is a *very* high percentage?  Percentage of what? A fixed
> number is not a percentage! I'm not defending the man but statements
> such as this are simply nonsense when you don't state what the
> percentage is which you haven't because you have no contextual
> references. Do 21 complaints represent 5% or even 1% of his business
> (very high in my book too) or .005% or .001% of his business?  What is
> the annualized rate? Are the 21 complaints over 12 months or 12 years?
> Remember, liars figure and figures lie. The BBB offers little contextual
> reference from which one can make an educated evaluation. They tend to
> do a better job for BBB Members though.


If you read RLB's report it states that 10 of the complaints were filed
within the last year (12 months).  I don't imagine for one minute that
RLB's "online venture" anywhere near approaches Norco's, Worthington's,
or William B Allen's in terms of sales, but take a look at their BBB
records (of the ones I've listed, Norco is the only one that's an actual
BBB member).  I agree that figures can lie, and I also agree that a good
deal more investigation is warranted *before* you purchase from a vendor
with such a record.  A call to the local BBB would be a start.

Better yet, find yourself a friendly local Dealer and buy the parts you
need from him (if you're bent on the DIY route).  Running an online
business must be tough at the best of times.  I'm sure some of the
complaints Robert's received have been from people that have tried to
return product they may have inadvertently (or deliberately) damaged
themselves.  Running an online store is laced with such pitfalls.

What I'm pointing out here though, is that Robert seems to "crow" about
the fact that it's "only" 21 complaints in 3 years which is a plain
abysmal record.