Re: Problems with door alarm system and cell backup package

["Zach" <Zach@xxxxxxxxx>]

ADT dealer.



"Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
news:7BUqg.80239$4L1.59255@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> The big boys have good techs and poor techs.  I suspect you got someone
> without much experience.  Call back and talk to the installation manager.
> He will get someone to make it work.  Just for the record, which
> "National" company are you dealing with?
> Allan
>
> "Zach" <Zach@xxxxxxxxx> wrote in message
> news:e8gv9o$veq$1@xxxxxxxxxxxxxxxx
>> How come the national company was not able to solve this problem so long.
>> I have been having these multiple problems with the door alarm system and
>> cell backup package for the last 4 weeks. They never got the system to
>> work properly without any problems.
>>
>>
>>
>>
>>
>> "Allan Waghalter" <awaghalter@xxxxxxxxxxx> wrote in message
>> news:ecTqg.166417$F_3.37701@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>> The cell phone might well need the better antenna to get good reception,
>>> or the cell radio itself may need to be placed somewhere else in the
>>> house where it will get a better signal.  I would bet that the alarms on
>>> zone 3 are trouble signals from the cell phone that are being mishandled
>>> by the provider or the central station.  The national company should be
>>> able to resolve the issue.  You might get the antenna free if you
>>> maintain the position that making it work is their problem.  If they
>>> can't, you'll find someone who can.  It only costs them about $15 and
>>> they should be willing to absorb that to keep you happy.
>>>
>>> Good Luck!
>>> Allan
>>>
>>>
>>> "Zach" <Zach@xxxxxxxxx> wrote in message
>>> news:e8gtbq$3dg$1@xxxxxxxxxxxxxxxx
>>>>I have had multiple problems with door alarm security plus the cell
>>>>backup package set up by a national company for the last one month.
>>>>
>>>> Initially zone 3 was giving them false alarm even though the alarm
>>>> system was not activated. They came and changed the cell back up panel,
>>>> the problem remained and then they reprogrammed the cell backup,
>>>> problem remained and then they replaced the door alarm system panel.
>>>> Now they are getting communication problem signal between the tower and
>>>> the radio on premise.
>>>>
>>>> The dealers told me they have to install an antenna and if it doesnt
>>>> work, they will remove the whole system and refund me the money.
>>>>