Re: More VOIP/Digital Voice

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"JL" <2joester@xxxxxxxxx> wrote in message
news:1165344761.266525.75910@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> > If you want simplicity go Honeywell, anything else will require knowing
ip
> > addresses, gateways, DNIS servers etc
>
> Yep, but you have to pay AlarmNet and deal with their billing system
> and their "technical support".  We do accept AlarmNet-I, we just don't
> like the Administration required by the Central Station when working
> with AlarmNet.  We made our own to cut-out the administration involved
> with the middle-man.  And, we can do full reporting on any most panel,
> not just specific manufacturers and models of panels.

With the ENT series you don't have to go through AlarmNet.


> But, if you are using Ademco equipment and don't mind working with
> AlarmNet then I'm sure AlarmNet-I is a good option.  I've never worked
> with one directly and only have one or two dealers who have ever used
> it.  Apparently the AlarmNet-I units are a bit pricey (compared to
> $150).

They initially were however at the time the monitoring was free, now they
cut the price of the 7845I and Symphony and have a small charge for the
monitoring

My biggest problem with AlarmNet-I (and -A and -C and -GSM) is
> that it has to go to New York first, then come back to Me.  We've seen
> signals get hung-up between here and AlarmNet that got delivered
> several hours later because AlarmNet didn't notice there was a problem
> between Phx and NY.  I don't care for systems that require a
> third-party relay.  For best reliablity, alarm signals should go
> Directly to the Monitoring Center without other uncontrollable entities
> in the middle of the transmissions.  But maybe that's just me being a
> control freak.

We've had some problems in the past but that appears to have been cleared up
and that was only on the older C, not I or GSM. Also the third party relay
IS the reason it's so easy to install since you don't have to program IP
addresses

> Functionally, AlarmNet has always been VERY reliable.  Very rarely are
> there problems with the relaying of signals.  From the Dealers point of
> view, AlarmNet may be great, but from the Monitoring Centers point of
> view, they are a nightmare to administer.  We've been requesting them
> to give us better access to the data we want but they just don't have
> the technical resources to Improve anything.  They want to keep making
> new products but won't spend any time to improve the way they
> communicate with the Monitoring Centers to help make us want our
> dealers to use them.

Well I'm in a central station as well and I don't see the nightmare in
administration, they are constantly improving the web page and it's a far
cry than what they started with, now if only TelGuard would get theirs up nd
running...