Re: is wireless mature yet

["James" <trishnjames@xxxxxxxxxxx>]

We also have had bad luck with DSC,  our company used to install DSC 832 &
Maxis panels all the time.  We have experienced the "rectifier problem" the
"Ghost keyfob low battery problem" the "wireless problems"  The "upgrade to
433mhz and dont support 900 anymore problem"  and other random non specific
problems.  I also like what DSC panels can do and the different features
they offer.  But I dont like going back to my customers within a year or two
to replace a bad board.  We have since had to go to Ademco panels.  The
quality is great but the features are not as good.

James


"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:4cmdnXpScuz44IveRVn-vQ@xxxxxxxxxxxxx
> For a long time, DSC refused to accept they had both a wireless problem
and
> a major credibility problem. Personally, I had so much trouble with their
> wireless equipment, I stopped installing any of it some time ago. I also
> posted a small statement on my website that I was no longer going to use
DSC
> equipment until they got what I considered to be their wireless quality
> control problems fixed. It was a very innocuous statement and didn't
really
> reflect upon DSC in any bad sort of way (in fact, parts of it were
> complimentary in general); just a statement that for the moment, I was no
> longer going to sell DSC wireless.
>
> Well, it wasn't up long and surprisingly I got a call from one of DSC's
> national sales managers asking me to remove it, with a veiled threat that
> "our lawyers are asking us to ask you to kindly remove it". It had never
> been my intention to reflect badly on DSC (I also like their panels), so I
> figured if it bothered them, I'll just take it down. No problem, and
> certainly no bad feelings whatsoever all around. And certainly no skin off
> my nose !!
>
> However, later in the same conversation, I was invited to join what he was
> calling a "wireless confidence study". I was to receive a large volume of
> wireless equipment free of charge, to be installed by me, with all
troubles
> carefully tracked by DSC. I refused, because taking free equipment under
> those circumstances would be a clear conflict of interest since I didn't
> want to install any of it until all problems were resolved at the factory
> end. I have never heard of this "wireless confidence study" before or
since,
> so I have to assume it was probably only a made up idea on the spur of the
> moment. Shortly thereafter, I also had the AC rectifier on a Power 832
> actually catch fire. It was the backbone of a large commercial system,and
> cost me a full half day to replace etc. And if it had happened on a
weekend
> when the building was vacant, no doubt it would have caused a fire on the
> premises. When I mentioned this to one of DSC's visiting technical
> production managers at the local Tried branch, he asked for the board, saw
> what had happened and requested he take the board and send me a
replacement.
> I never did receive the replacement board, and I now suspect his main
> interest was eliminating a possible liability problem. All I know for sure
> is, his word was no damn good !!
>
> DSC no longer seems to be listening when it's main customers (the alarm
> dealers) offer up their complaints. Perhaps that is why sales of their
> equipment (at least through Tried) are down. Too bad; DSC is a good
company
> and overall make a excellent line of products in my opinion. But any
company
> that loses touch with their customer base and doesn't adequately deal with
> their equipment problems, does so at their peril !!
>
> Hmmmm.....I wonder it this has anything to do with all those "bean
counters"
> at ADT and their influence within  the Tyco family.....:)))
>
> Nah.........
>
> R.H.Campbell
> Home Security Metal Products
> Ottawa, Ontario, Canada
> www.homemetal.com
>
> "Mark Leuck" <m..leuck@xxxxxxxxxxx> wrote in message
> news:Ivadne4tEse29oveRVn-tA@xxxxxxxxxxxxxx
> >
> > As someone who has worked with large companies with a huge number of
> > accounts I tend to see problems with panels and sensors long before many
> > here do and I cannot tell you how many problems, how many service calls
> > and
> > how much wasted money was caused by the older 900 mhz wireless and even
> > some
> > of the 433 mhz stuff, granted the sensors they make now ARE better but
> > it's
> > one of those "Burn me once shame on you burn me twice...." kinda things.
> >
> > BTW this comes from someone who likes DSC panels
> >
> >
>
>