Re: Paying customer wakes up to CF alarm every morning

["bdebj2" <djoiner3@xxxxxxxxxxx>]

first off, are you getting "cf" or "cp"?...
cf is a supervisory signal on the keypad(s)
cp is a communication error
my guess is that you are getting "cp"

if you are getting this every 24 hours, here's what you need to do.....
call brinks, tell them you have Vonage, and that you need an "uploaded
board"
they will know what you are talking about, and it will cost you $75 for the
switchover....they will tell you that you need a voip connecter....they're
idiots...ther is no connecter, you need a new board....when the board is
replaced,
you will no longer have a clock on your kp...it will be replaced with
"- - -"
that's exactly what it will look like....
if you are getting cp trbl, send a test, if it goes thru, then so will your
"real" signals....the reason it's beeping every 24 hours is because the
upload will not go thru...it's NOT a daily test that someone mentioned!!!!
with brinks, there is NO daily test, here's what's happening....
every 13 weeks the board will do an upload to basically sync
 the clock...with vonage, the upload is not possible...once the upload
fails, it will try again EVERY 24 hours untill the upload is succesful
the only tests that get done on the system is the installer test at time
of install, and a full test of the system anytime there is a serv call.
that's why right on the front of the  keypad, it says "TEST WEEKLY"
if that does not work, then you REALLY need them to come out
and change your board....
another way you can fix this (temporarily) is to press and hold the
 0 button down for ten seconds, this will reset the panel...eveything will
turn completly off, and then after about 5 seconds it will come back on.

now, if you're getting  "cf" trbl, then you need a serv call NOW

please don't listen to SOME of the people around here that give you
bad, although well meaning advice...brinks WILL NOT "deprogramm"
the system for you
they WILL NOT change the test time
SIA is NOT  only format that will work with voip

the problem is not with brinks or any other system....
the problem is VONAGE.....you get what you pay for






<brettjbyers@xxxxxxxxx> wrote in message
news:1126408549.182257.211460@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I had my system installed about two years ago and it worked great until
> I switched to Vonage VOIP Service. I know, bad boy but with family in
> London a $29 phone bill is much better than $120/month.  Brinks has
> been out here 3 times to try to fix, and it has bounced back and forth
> between vonage and Brinks.  My wife and I are moving in a month or two
> so not a huge deal, but now I am getting a "CF" error (communication
> failure) and every morning at 7:12am the things starts beeping
> incredibly loud and will not stop until cancel is hit.  For mornings I
> want to sleep in... no dice and those I am up early my dogs freak out
> OR if I have left they get to listen to beeping all day.  As I am
> moving and will have Brinks install at my new home (with a REGULAR
> line) I have not pressed the issue but when I called to ask them how to
> turn this off they say it can't be.  I do not believe them- my guess is
> they are afraid I am going to use as a local system but I am still
> under contract and still paying every month.  I dont want to unplug
> because I do like having alarm on at night... just dont like that CF
> error waking me up.  Any ideas?????
>