Re: Paying customer wakes up to CF alarm every morning

["bdebj2" <djoiner3@xxxxxxxxxxx>]

connection to voip is not a problem....i've done literally hundreds, and had
not ONE
problem...the only problem is with Vonage....it will not allow the panel to
upload
to the severs to allow the clock to be set.....that's all the upload is
for.....we can test
and respond to alarms just fine..no problems...
unfortunatley, what brettjbyers is experiencing is a tech, and tech manager
who (apparantly) don't know what they are doing.....but, that does
happen, no matter what line of work or company you work for...you sometimes
get idiots, or people too lazy to find out what the problem is.....
when vonage first came up, we had all kinds of problems, and
fortunatley, i was able to get a vonage tech on the phone who
 knew what he was doing, and we went round and round for about
 an hour, until we finally figured out a solution...since that day, i have
not had
a problem with vonage, except that they are a crap company....i agree, i
wish brinks would
just not allow it to be done, but they cater to the customers needs....the
customer is
everything, and the goal is to get the system working no matter what...
no matter how long it takes....sometimes that can be a bad thing



"R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx> wrote in message
news:vMednbGpY4mm7czeRVn-qg@xxxxxxxxxxxxx
> I'm surprised that a large company like Brinks would allow connection to
> VoIP given the unreliability and ongoing unpredictability of an alarm
> panel with the service as it is today. Just because it can be done, and
> works today, doesn't mean it will work tomorrow, not should it be done at
> all.
>
> This is not a flame; just a genuine statement of amazement that Brinks
> would do that. I don't often agree with much of what ADT does in the
> residential market, but their position on VoIP connectivity with
> conventional alarms is clear and concise - don't do it...
>
> RHC
>
> "bdebj2" <djoiner3@xxxxxxxxxxx> wrote in message
> news:_Zd4f.36203$0c.23853@xxxxxxxxxxxxxxxxxxxxxxx
>> if they can't get it to work with vonage, they don't know
>> what they are doing....i worked on 2 today, and they are working fine...
>> the CH trbl is a upload problem, which cannot be done with vonage,
>> and that's what they have to program it ....it sounds like they did....
>> the CH trbl is a  "comunnication problem" that should NOT happen
>> if they are able to test the system.....it sounds like what's happening
>> is:  (a)the panel HAS to dial out for them to clear the test, (if it does
>> not,
>> then they (tech) should not be leaving your house until the problem is
>> fixed)
>> (b) they are attempting to clear the test, but cannot, and are telling
>> you
>> everything is working....if the test cannot "go thru", then the panel
>> will
>> continously try to dial out, causing "cp" trbl......tell the manager, to
>> check the
>> history of the account, and see if they have been able to test the
>> system...
>> my money would be on NO.....i've been with brinks for over 7 years, and
>> i can't think of ONE excuse to leave a customers house with the panel
>> not working (short of no phones or no elec)....
>>
>>
>> <brettjbyers@xxxxxxxxx> wrote in message
>> news:1129350443.001917.16050@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>> Unfortionately.... I am back.  First a quick recap since there are over
>>> 85 responses then I will update you on the status.
>>>
>>> Recap: My Brinks alarm was installed in 2002. I paid a fair price for
>>> it (including numerous motion, heat, fire, panic/pendant, remotes,
>>> door, latchkey, and glass break sensors) and have paid my $35/month
>>> monitoring fee every month since installed. About a year ago I switched
>>> to Vonage. Deep breaths those passionate about VOIP-  my wife is from
>>> London and our phone bills were $100-$200 a month so paying $25 for
>>> vonage was verrry apealing so please cut me some slack.  So I put my
>>> vonage and cable modem on a backup power supply and accepted the risk
>>> that an legitimate alarm even would happen (first of all, very
>>> unlikely) AND this would occur at the same time I had an internet
>>> hiccup on very reliable pinned up connection.  Yes it could happen, its
>>> risk versus reward. Who would have thought I would be where I am today,
>>> but before I get to that... I chose to accept the risk, so let me move
>>> on.  The VOIP connector was installed and everything "appeard" fine.
>>> Skip forward.... Earlier this year I starting getting either CP or CH
>>> errors (cant remember which came first). Every night my alarm would
>>> start beeping that it could not communicate.  Many service calls, no
>>> surprise vonage to blame but the Techs said they could sort it out so I
>>> kept paying my monthly fee and let the have a go. Many service
>>> appointments later, no dice.  Skip forward another 4 months to
>>> September 05 when I received a letter about configuration settings for
>>> vonage users.  Again, all this time I am happily paying my monthly fee
>>> since I chose to move to vonage. I call brinks and they didnt have any
>>> "new" info, they were just reminding of the vonage policy we all have
>>> read. But they want to send someone out, so they do.
>>>
>>> Update: I speak with the local manager and tell him if the system can
>>> not be monitored that is fine I will keep paying monthly but STOP the
>>> BEEPING!  It starts every 24 hours and drives us nuts!  They come out
>>> and install a new board but can't get the system talking over vonage
>>> (no biggie) but say the beeping will stop and CP and CH are gone from
>>> my display.  Yipee!  Next morning.... CP beeping is back.  Spoke with
>>> local manager, says what they did should have done the trick but the
>>> tech is coming back again to make sure the CP error will stop. Next
>>> day.... ITS BACK!  I did not read about the #99 trick until now but I
>>> am not sure I want to have them come out again. I have worked with the
>>> local manager and the tech has been out twice in two days... with the
>>> sole mission of stopping the CP error even if they can not get it to
>>> monitor.  Even though I a to blame for switching to vonage (reminder: I
>>> am moving in a few months and will have an alarm analogue line in the
>>> new house which is why fixing the root cause or installing a line here
>>> is not something I want to do) for my $35 a month today and over the
>>> past three years all I want is for the CP beeping to stop.  I feel like
>>> I am in an episode of lost with the Dharma experiment.  I better get to
>>> sleep, the beeping will be back on schedule in the morning.
>>>
>>
>>
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