Re: NAPCO NO LONGER REPLACING KNOWN DEFECTIVES

["Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx>]

Dale called me the other day, and said he'ld get me a replacement board.
Cool.



"Bob La Londe" <usenet@xxxxxxxxxxxxxxxxx> wrote in message
news:1128980746.140098a88499d42a5b6eb3c84d31e122@xxxxxxxxxxx
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:1128363197.140069.46600@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> Bob La Londe wrote:
>> > "Russell Brill" <russwbrill@xxxxxxxxxxxxx> wrote in message
>> > news:Prl%e.5177$zQ3.3083@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> > > Bob,
>> > >
>> > > Did you get your P1632 board replaced yet???
>> > >
>> > > Russ
>> >
>> > Nope.  When I business slows down in January I'll shop the various
>> > manufacturers again and see if I can find one that is as responsive as
> Scott
>> > was when he worked for Napco.
>> >
>> > --
>> > Bob La Londe
>> >
>>
>> Bob, just a comment.
>>
>> Through the years here, I've noticed that you've had problems with
>> various Mfg and suppliers. I'm sure everyone does, now and then. Don't
>> you have any concern about having a lot of different mfgs panels and
>> equpment out in the field?  I've had a few problems with Napco, other
>> mfgs, distributors, etc. through the years, but I've worked them out or
>> overlooked them because they were not THAT significant to make it worth
>> the trouble of having multiple mfgs to service. Doesn't this present a
>> problem to you?. It's also a detriment to selling the
>> business....someday.
>
> You have a valid point, but support is an issue.  I used DSC when I first
> started my business.  It was ok, but then they went to a proprietary
> distribution setup through Tri-Ed.  I dropped them and went to FBII.  They
> took very good care of me until the did the same thing and my rep. Greg
> Cortina quit and went to work for Radionics.  Then no or lousy service.  I
> had been using FBII products for atleast a couple years.  That was the
> last
> time I had to shop for a new main panel line.  Scott Jones took very good
> care of me, and even told me to call him direct 24/7 on his cell if I
> couldn't get through to tech support if I had a problem.  Since Scott quit
> and went to work for Alarmax I just haven't gotten the same customer care
> I
> used to get.  I even got stiffed out of a control panel on a model home
> program a couple years ago.  My rep is simpley non-responsive.  What do I
> do?  I look for a company that will take care of me.  Over all I like the
> Napco Gemini line of products and it works well for me.  I have been using
> them for quite a number of years and I have a lot of them out there.
> Beleive me.  Deciding to shop for another MFG is not something I take
> lightly.  It is expensive in then having to provide support for another
> line
> as well as training personnel.
>
>
> --
> The Security Consultant
> Bob La Londe - Owner
> 849 S Ave C
> Yuma, Az 85364
>
> (928)782-9765 ofc
> (928)782-7873 fax
>
>