ADT Hates It's Own Independent Dealers! Proof!

["Sonicduck" <jones1019@xxxxxxxxxxxxx>]

Stephen of Ballwin MO (11/11/03):
Based on a telemarketing call we purchased a 3 year contract for ADT
monitoring and received a free security system. We were planning to
move so the salesperson told us the system would be moved for free
anytime during the contract. He put this in writing after the fact. We
later found this company was an authorized ADT "dealership" not ADT
itself. Keep in mind that ADTs name was all over the documents we
signed, and we are being billed by ADT on our credit card too!

Anyway, we signed a contract. No address was specified for monitoring
on the contract as it was left blank when we signed (I have a copy). To
make a long story short, we moved and ADT wouldn't honor the salesmen's
promises. They say the "dealership" made the promises of moving our
system, not ADT as they just provide monitoring. Of course, the
dealership is no longer in business. An ADT rep told me that they don't
like working with the dealerships and they are trying to get rid of
them because of these issues.

What's funny is ADT won't provide monitoring services to me if I
reinstall the system myself at the new address. They're talking out of
both sides of their mouth. So, I'm stuck with paying my pre-authorized
credit card charges of 29.99 which they say I can't stop, and ADT will
NOT provide monitoring services to a different address. The Better
Business Bureau was worthless beacause they just note that we agree to
disagree. I don't even see my complaint as a "black mark" on their web
site.

ADT keeps asking for extensions of time to respond to the compaint, and
I just keep paying them. What really steams me is that ADT bad mouths
the authorized dealerships and blames all issues on them, but they are
aware of all business practices of dealerships and are glad to purchase
new contracts from them. FYI, you can buy security systems from local
companies (or wireless self install kits online) and get monitoring for
1/2 the price of ADT.