Re: Hell South Security or Bell South Security from Protection One

[<thesatguy1@xxxxxxxxxxxxx>]

Well I watched the same four p-1 guys work on trying to install a system a a
convenience store for a week; everyday I would stop and see how they were
doing knowing that I could have completed the install in one day by myself
and it was truly amazing to watch their lack of progress.  There were at
least three p-1 trucks there everyday for ten days and I guess they finally
got it done but how the heck do they make any money on this?

"Sonicduck" <jones1019@xxxxxxxxxxxxx> wrote in message
news:1132270292.842054.230900@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> One of my last customers, and a major reason I resigned from Bell
> South, from Protection One, was a prime example of why the paying
> customers do not trust security companies.  I sold the system, after
> conducting an extensive home survey.  They were considered by Bell
> South Security, to have been a "conversion" sale.  I was working from a
> company provided lead.  They currently had a completely up to date
> system.  My first impression was to just quote them the $49.00
> conversion/takeover fee, and leave it at that.
>
> The prospects/customers revealed to me that they felt their system was
> going to be, in the near future, compromised.  The technician that had
> installed the system worked for the same company that the family worked
> for.  They said that there was a very good possibility that this person
> would not be employed by the company much longer, and feared
> retaliation by this person.  During the survey of their system, it
> became apparent that they did need a few new sensors, a smoke detector,
> and cell back up.  When I figured the $49.00 would be waived, and if
> they bought a new system, 3 door/window sensors would be included, it
> made sense to explain that this way, they would not be throwing the
> $49.00 away.
>
> They agreed, and also wanted a sensor on a garage door, that was a good
> 50' away from the main house. My team leader begged his way into the
> appointment, and although I already had a signed agreement, he
> persisted in trying to one-up me by talking them into a voice activated
> module, so they could use any phone to dial in, to set or turn off
> their alarm remotely.  They went for about $190.00 at the time, but the
> price has dropped about $30.00 since then.  He also convinced them that
> since our Ademco keypads converted a system to being wireless, the
> garage door sensor they wanted would work from the house without having
> to put a range extender, or new panel in the garage.  We tested this by
> using a keyfob.  I stood outside down by the garage, and he stood back
> in the house by the existing panel.  I had the keyfob, and he had his
> demo kit, which was wireless.  He said he got a signal.
>
> The part that really irritates me is that he even saw they had Ademco
> equipment, and it was fairly new.  They had an existing Ademco Vista 20
> board (that should tell you something).  I sold the new system telling
> them that we could do one of several things.  I told them we could use
> their existing board, which actually had more capacity than our Vista
> 10 modified for P-1.  The other options I gave them was for us to
> replace their board with ours, but we could still give them back their
> Vista 20.  They decided, from my advice to leave their existing Vista
> 20 in their box, and they really didn't care about our board.
>
> I (due to not wanting to open a can of worms) did not write their
> decision on the agreement.  It was getting late (8:30'ish PM), and I
> decided to come back and write this up later.  Keep in mind I already
> had a signed agreement, but my great salesman team leader had sold even
> more stuff to them, and now I had to re-write the agreement. I went
> back, and the husband and wife had absolutely no problem signing the
> agreement.  I took it back to the office, and showed it to our imbacile
> Installation Manager, and explained that this customer did not care or
> want our panel.  I told him they had (and my paperwork back me up) a
> Vista 20.  I also told him no matter what we did, they DID want their
> old panel.
>
> This retard never bothered telling the installer, and even though the
> customer told the tech during the installation that they wanted their
> panel, he took it anyway.  I called the customer the next day, and
> asked how the install went.  They relayed to me that they had asked the
> tech to leave the board, but he took it anyway.  I immediately called
> my IM, and my Mgr., and told them BOTH that this customer wanted their
> board back.  Two weeks later, the board STILL wasn't back in the
> customers possession.  I finally told them I had told everyone several
> times about it, but I wasn't getting anywhere with them.  Finally, I
> told my  Branch  Manager.  He was walking out of his office, and
> stopped the IM, and asked him right in front of me if he had any
> knowledge of being asked to leave the board with the customer?  The IM
> lied, of course, and said no.  He tried to tell me that the board had
> been "locked out".  I know that is BS.  I asked him after the install
> if it had been locked out, and he said he didn't know.  I told him it
> would have only taken a few minutes to check it, and asked if the tech
> had checked it.  He waffled, lied, and tried to cover his lying butt.
> The BM told him to send them their board back.  Two days later, the
> Install Department did leave the board.  They left it in pouring rain,
> by the yard sign.  They customer said the board he left wasn't even
> their board.  The customer was irrate to say the least.  They were mad
> and accused the installer of taking their perfectly good board and
> installing it somewhere else while doing a "side job".  I told them
> that I did not think that was the case, but I would guarantee that they
> would get a Vista 20 panel.  I told my boss I would back this customer
> in a threatened lawsuit if it came to that.  I guess that finally got
> his attention.  I even told the regional idiot Manager from Atlanta,
> who backed this whole bunch of non-performing idiots.  I told him (The
> Atlanta idiot) that it was no wonder this branch had gone from being #1
> in the country in numbers 3 years ago to one of the biggest slumping
> branches.  They don't know their heads from their butts.
>
> The week after I resigned (from this and not getting paid on a timely
> basis, they still owe me about 2k), my ex-mgr. told me that this
> customer now had a brand new Vista 20 panel, that he personally had
> made sure it was delivered.
>
> The lesson I learned?  The company you work for could be thieves.  They
> not only might steal from you, the saleman, but customers too.  It
> doesn't do any good to tell that idiot IM anything, because he lied
> anyways.  It's a way of life with this particular branch of Hell South
> Security from Protection One.  Several of the other salesmen have also
> told me that when they started, it took them a long time to get paid
> for jobs.  They said the installation department had always been light
> years behind getting things done.  The IM doesn't have ANY installation
> experience whatsoever.  He has never even sold for a security company.
> His background, from what I learned, was solely from Bell South
> corporate.  I guess he was the head butt licker there, or they dumped
> him on the Coconut Creek branch.  I will write more about this branch's
> problems, or the problems I had, later.  Stay tuned.
>