Re: Poor Installation

[JoeRaisin <joeraisin@xxxxxxxxxxx>]

Perhaps they wanted that motion on the zone list for night-stay zones.
I can't see whjy they would need a tech to come out to fix that though.
That could at least be checked via downloader...

Jim Rojas wrote:
> There's nothing wrong with the alarm system. The motion is not suppose to
> pick up movement in night stay mode. How is the homeover suppose to move
> around his home freely then?
>
> All the customer has to do is request the motion detector to be programmed
> as a interior zone with delay. But that also means that every time the
> homeowner walks in front of the motion detector, they will have to disarm
> the alarm system. Which in most cases is worse than not working at all.
>
> Most issues concerning alarm systems stem from homeowners not paying
> attention when the technician is trying to demostrate the features available
> to them. Reading the user manual once from cover to cover probably would
> have told them everything they needed to know. Ademco and a few others have
> video training tapes for those extra stubborn homeoowners that don't need no
> stink'in manuals... :)
>
> Jim Rojas
>
>
>
> "Sonicduck" <jones1019@xxxxxxxxxxxxx> wrote in message
> news:1132621866.411116.118740@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
>>Jane of Buffalo NY (11/10/03):
>>In December 2002, my husband and I purchased a home and for security,
>>we wanted services from ADT. Months went by, then we noticed that the
>>livingroom monitor was not working. Actually, we noticed that it never
>>worked because no one is to walk into the livingroom area in the
>>nightstay mode. From day one, the alarm never went off. Therefore, if
>>an intruder was to walk by the monitor, no alarm would go off. What can
>>we do about this situation? I can't get out of the contract until
>>anouther 12 months.
>>
>>I believe that we should not have to pay $80 for a serviceman to show
>>up and do the work that was to be initially done with the $250
>>intallation.
>>
>
>
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