Re: !!!LOST PASSWORD DVR dedicated micros

["Larry Oravetz" <loravetz@xxxxxxxxxxxxx>]

Make arrangements for an advanced replacement with whoever you bought it
from. That way you won't be without an operating system while its being
reset.
"Frank Olson" <feolson@xxxxxxxxxx> wrote in message
news:lcgie.1384775$6l.45857@xxxxxxxxxxx
>
> "jeff watkins" <el-guapo@xxxxxxxxxxxxx> wrote in message
> news:Nmeie.2272$Lc1.2122@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> >I purchased a Dedicated Micros DVR security recorder because
> > they have a rep for support. After spending $4000 for this beauty
> > I lost my passwor/ The password I selected. Now they tell me they will
not
> > tell me how to reset it. They want me to disconnect 16 security camers,
2
> > monitors, 2 remote keyboards, SCSI RAID sevice and a SCSI external CD
> > burner/ Take it off the network upon which it occupies an IP address.
Then
> > remove numerous moldings and bascially tear apart the custom cabinets
> > which were built for it. and disconnect it from my home alarm system. I
> > mean this is a serious and messy job. Then UPS it back to Virginia where
> > they say it takes ten seconds to reset. Then UPS it back to California
> > where I can spend about $1200 to reinstall and rebuild the works.
Meantime
> > we will have zero security. They say its a simple operation that takes
> > seconds, but refuse to assist over the phone or even remotley reset it
on
> > modem.
> >
> > Does anyone have an idea how to reset tha stupid thing? We are
desperate,
> > Next time it's Pelco and thier 24/7 365 day a year support. Meanwhile
HELP
> > ANYONE!
> >
>
> Sorry to hear about your difficulties.  You've spent hundreds of dollars
> securing your DVR in a special cabinet with no thought about having to
> access it for servicing later??  Unfortunately there might not be a
"quick"
> fix to help you.  Resetting the password probably requires taking apart
the
> case so you're going to have to remove it from your system anyway.  You've
> got one of the most reliable and secure DVR recorders on the market if
> that's any consolation.
>
>