!!!LOST PASSWORD DVR dedicated micros

["jeff watkins" <el-guapo@xxxxxxxxxxxxx>]

I purchased a Dedicated Micros DVR security recorder because
they have a rep for support. After spending $4000 for this beauty
I lost my passwor/ The password I selected. Now they tell me they will not
tell me how to reset it. They want me to disconnect 16 security camers, 2
monitors, 2 remote keyboards, SCSI RAID sevice and a SCSI external CD
burner/ Take it off the network upon which it occupies an IP address. Then
remove numerous moldings and bascially tear apart the custom cabinets which
were built for it. and disconnect it from my home alarm system. I mean this
is a serious and messy job. Then UPS it back to Virginia where they say it
takes ten seconds to reset. Then UPS it back to California where I can spend
about $1200 to reinstall and rebuild the works. Meantime we will have zero
security. They say its a simple operation that takes seconds, but refuse to
assist over the phone or even remotley reset it on modem.

Does anyone have an idea how to reset tha stupid thing? We are desperate,
Next time it's Pelco and thier 24/7 365 day a year support. Meanwhile HELP
ANYONE!