Re: Why Don't You Like DSC? (Addressed to those that don't.)

["Frank Olson" <feolson@xxxxxxxxxx>]

"Doug L" <vssdoug@xxxxxxx> wrote in message
news:Btidnb2whMmInB7fRVn-jw@xxxxxxxxxxxxxxx
> Using a fairly conservative figure of two hours to teach each person how
> to
> install their Napco system, and given you've had your on line store for 8
> years, if you worked six days a week for 52 weeks a year you would have
> spent on average about eight hours a day just teaching people how to
> install
> Napco systems.
>
> Doug L


Is it any wonder they have trouble reaching him for "tech-support"???  If we
are to believe he sells 1.5 million a year in product and if the average DIY
system is around $350.00 that's 4200 systems a year which is 11 systems a
day.  Robert says he can teach his DIY clients to install and program a
system "in about an hour on the phone".  That's 11 hours a day.  Now he says
it takes him about 2 hours of phone support for each client...  Ummmm...  I
don't think so...