Re: Why Don't You Like DSC? (Addressed to those that don't.)

["Mark Leuck" <m..leuck@xxxxxxxxxxx>]

"Frank Olson" <feolson@xxxxxxxxxx> wrote in message
news:vzIge.1325859$6l.751999@xxxxxxxxxxx
>
> "Doug L" <vssdoug@xxxxxxx> wrote in message
> news:Btidnb2whMmInB7fRVn-jw@xxxxxxxxxxxxxxx
> > Using a fairly conservative figure of two hours to teach each person how
> > to
> > install their Napco system, and given you've had your on line store for
8
> > years, if you worked six days a week for 52 weeks a year you would have
> > spent on average about eight hours a day just teaching people how to
> > install
> > Napco systems.
> >
> > Doug L
>
>
> Is it any wonder they have trouble reaching him for "tech-support"???  If
we
> are to believe he sells 1.5 million a year in product and if the average
DIY
> system is around $350.00 that's 4200 systems a year which is 11 systems a
> day.  Robert says he can teach his DIY clients to install and program a
> system "in about an hour on the phone".  That's 11 hours a day.  Now he
says
> it takes him about 2 hours of phone support for each client...  Ummmm...
I
> don't think so...

Well since it appears he sells mostly Napco I imagine it DOES take him 2
hours of phone support for each customer