Re: Why Don't You Like DSC? (Addressed to those that don't.)

["Jim" <alarminex@xxxxxxx>]

Allan Waghalter wrote:
> ????
>
> "Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
> news:LBmge.8628$Fn1.4497@xxxxxxxxxxx
> >I don't use Napco for the same reasons... :)
> >
> > Jim Rojas
> >
> >
> > "Robert L. Bass" <robertlbass@xxxxxxxxxxx> wrote in message
> > news:I76dnQQ0gtv6aRzfRVn-ow@xxxxxxxxxxxxxx
> >>> Why don't you like DSC?  (Addressed to those who don't.)
> >>
> >> Cheap, flimsy cabinets.
>
> Napco panels are very strong.... just try and get a pre-punched
knockout
> out.
>
> >> Recalls.
> I have been installing Napco since 1983 and don't remember any
recalls.
> >> False alarms.
> Napco pioneered selectable response times virtually eliminating false
alarms
> from flakey switches.  Takes a genuine 750 ms opening to create an
> activation.
>
> >> Miserable software.
> DOS software was great!  Easy to use and understand.  Improvements
have been
> made on their Windows Versions.  Should finally be fixed with their
next
> revision.
> >> Inflexible designs (compared to Napco).
> Napco can be configured to do almost anything with any zone or any
user you
> would want.
>
> >> Lengthy waits for tech support.
> Napco has extremely fast access to quality tech support.  They are
New
> Yorkers, so you have to make an allowance, but they are fast and
> knowlegeable.
>
> >> Higher than average failure rate.
> No higher than any other system I have used.  We have a lot of
lightning and
> electrical storms in the Houston area.  Short of the few panels in
homes
> that have taken a direct strike and fried everything, we have had
very few
> panels fail.  Some problems with keypads, but with the number
installed
> (Generally three pre home and probably somewhere near 500/600
systems) the
> failure rate is modest.  Beginning to have some problems with the old
RP854
> keypads, but they are 20 years old and the customers have never
changed
> their user code.
>
> I think Napco is one of the best systems available to us.
> Regards,
> Allan Waghalter
> Security Sure Alarm Company
> Houston, TX
> >>
> >>
> >
> >

I've had the same experience with Napco. ....... So ditto.