Re: 5010 and 5280tc problem

["petem" <petem001@xxxxxxxxx>]

this really sound like a line problem..do you have ANY device on this line
that is connected between the demarc and the escort module?

did you tried to put it on another line?

i would test it at home with the same phone on wich it didnt worked (like
your cell) to confirm if its the line at fault...


"mail" <Not@xxxxxxxxx> a écrit dans le message de news:
rGqve.186736$w15.62645@xxxxxxxxxxxxxxxxxxxxxxxxxx
> Nope, not from outside, only from inside the house
>
>
>
> "Crash Gordon®" <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:Emkve.32$5J6.10713@xxxxxxxxxxxxxxxxxx
> Can you access it with your phone?...not the client's.
> Any features on his phone service require the 3?
>
>
>
> "mail" <Not@xxxxxxxxx> wrote in message
> news:lFuue.108422$VH2.12159@xxxxxxxxxxxxxxxxxxxxxxxxxx
> | I am trying to figure out a problem that won't go away.
> |
> | Setup.
> |
> | DSC 5010 Latest version
> | DSC 5280TC V 3.02
> | DSC EM500 Thermostats (2)
> | Several x10 controls to control lights
> |
> | The 5280tc is used by a european customer to check on his home here.
> |
> | The problem is the numeral 3 willl not work on this system at all.
> |
> | Tech support has been contacted, they said defective 5280tc. Replaced it
> | twice.
> |
> | Reprogrammed it from default several times and downloaded it from blank
> and
> | setup templates. From inside the residence it will answer the access and
> it
> | recognizes
> | the 3. But from a outside line, hard phone or cell and we have tried
> many,
> | we can
> | not get it to recognized the 3. Every number works but the 3.
> |
> | Any suggestions as this is hardcoded and cannot be changed to a
> different
> | number
> | to control the thermostats.
> |
> | TJ
> |
> |
> |
>