Re: Inovonics Guardian Question

["alarman" <alarman2000@xxxxxxxxx>]

Bob La Londe wrote:
> We bought out a small alarm company a couple years ago.  The owner
> died.  WE did get all of his alarm files with the purchase.  For most
> of the alarm panels we have had no problem with the dealer code as it
> was documented in the file for the account.
>
> However, we recently ran across an Inovonics Guardian that appears to
> have a different dealer code.  One of his standard codes is
> documented in the file, but it does not seem to work.
>
> It would not be a major issue as the account reports to our CS just
> fine (same CS as the deceased dealer was using) However they have
> managed to damage a transmitter.  We need to replace it, but in order
> to delete the old transmitter and add the new transmitter we need to
> get into dealer program mode.  I really don't want to pull the board
> and send it to Inovonics leaving the customer unprotected.  Any
> suggestions?

Bob
Have you called Inovonics tech support? They were very helpful when I took
over one of their panels about 10 years ago.
js