Re: Problems with SBC ADSL services

["thesatguy" <thesatguy1@xxxxxxxxxxxxxx>]

"> Just to clear a few things up.  The DSL modem will not reboot the dial
tone
> side of the line.  Are you having the above problems with more than one
> customer or just the one?  I suspect the customer has problems with the
> actual copper telco line.  The DSL should not interfere with the alarm as
> long as you have the panel filtered with an alarm DSL filter 'made for
> line seizure' unless you aren't running line seizure and are using the
> panel as a phone extension, in which case that may explain a few of the
> problems.

Okay, there is a loud jackhammer sound on the line for about 10 seconds each
time before the modem reboots and there is no dialtone while this is going
on and the process takes about 40 seconds before it starts over again.  The
standard plugin filter will not remove the jackhammer sound and the
communicator cannot hear.  If the communicator has line seizure or it
doesn't should not make any difference if the filter is in place and in fact
thats how I fixed one account last night.  I installed a new jack next to
the b block and hung us across the line at that point and suddenly I was
able to dump all the stored events in the panel before I left.  We don't
have line seizure but at least we can get signals until the phone company
can work on it.  However an hour after I left the customer was calling to
report the keypad was showing no phone line again.
Since it is starting to happen at several places there sure as heck is
something going on.




> Your customer can call SBC and report that the alarmco is having issues
> and they will run some testing on the line such as Metallic Loop Test, and
> others.  They should know real quick if there is a problem with the
> outside plant wiring. (Possibly a cross or a ground.)  If your customers
> speed is capped (although I don't believe they cap at 128k down; that's
> rediculously slow) there may be a problem and some lazy DSL tech just
> capped it at 384k to fix it without really fixing it.  If your customer
> does call in for testing, have him/her casually ask how far they are from
> the C/O.
>
> Feel free to private email me if you still have problems.  I know a few
> people.  I'll leave it at that.
>
> Oh, one other thing.  You stated something about the promised speed being
> only good up to the 1st C/O.  I don't think SBC has a "promised speed" but
> if they did, the telco pair would normally be the slowest link.  IOW,
> 'after' the first C/O, the bandwidth is even higher.  Data paths are
> monitored for capacity and rerouted if need be.  That part is stable and
> almost never part of a slow speed issue.  Now out on the Net, it's another
> story.  Slow servers, Net congestion, ...   I just want to itterate that
> if you have an seperate, un-shared path to the C/O, and speed after that
> is not an issue, then essentially your real speed is the same as the speed
> to the C/O without altercation from any local sources (such as neighbors
> downloading major stuff at the same time)  Off topic- my DSL speed is over
> 2M.  The actual Net slows me down.
>
> If anyone has ADSL/alarm issues, I'll give you my straightforward and
> honest feedback.  Please, tip generously your hardworking waitresses and
> waiters and don't forget, I'll be here all week.  Goodnight Ladies and
> germs.
>
> thomas
>
>
>
>