Re: Problems with SBC ADSL services

["Jackcsg" <nospam@xxxxxxxxxx>]

Couldn't have said it better. People often get confused between aDSL and
sDSL, and the difference between "Business Grade", and the "Join the
pipeline". There is a web site you can go to, to test both the up and down
stream speeds....I'll see if I can find the link.


"THOMAS GERCHAK" <gerchak@xxxxxxxxxxx> wrote in message
news:WdEDe.7965$k_.3188@xxxxxxxxxxx
>
> "thesatguy" <thesatguy1@xxxxxxxxxxxxxx> wrote in message
> news:17CDe.584$gL1.106@xxxxxxxxxxxxxxxxxxxxxxx
> > Many customers now have this crappy ADSL service from SBC.  SBC is doing
> > continuous b/s ads trying to make people think its "high-speed" and
> > "better" than the cable modem.  The $29.95 ADSL service is now down to
> > $14.95 to lure unsuspecting folks into falling far it.
> >
> > The facts are this: TW offers cable modem service that runs consistantly
> > at 4.70 mb and during busy times it drops to around 3.2 mb for short
> > periods. Its a two-way high-speed service. It costs $49.95 per month.
> >
> > SBC offers ADSL that they falsely claim is hgh-speed internet service
but
> > the papers they have filed in response to various lawsuits state that
the
> > lines are clamped at 128kb so that "all online users will have a
suitable
> > experience" and that they actually make no claim of high-speed except
from
> > your house to the first central office.  After that, you are on your
own.
> > And that 128kb speed is only downstream.
>
> I used to work for SBC on the ADSL network side of the company for 3
years.
> It is true that the lines were sometimes capped at maybe 384k down/128k
up,
> but that was usually because the customer was almost too far to receive
the
> service.  18kft to 21kft is usually the max it can be delivered on outside
> plant twisted copper.  Sometimes they were capped at 768/128.  As far as
> "promised speed" , I would venture that neither TW or SBC has any.
>
> > For a time I haven't had any problems with these lines, you simply
> > installed the plugin filter and the communicators worked okay.
Recently,
> > SBC has done something or has simply tried to put too many customers on
> > too little service and I now find that communicators cannot dial out
> > because their is no dial tone while the ADSL lines continuously reboot
and
> > attempt to restore the connections.  When you try to dialup accounts in
> > the middle of the night you often get an answer after one ring and the
> > connection simply goes into never-never land for a few seconds and then
> > the lines return to normal. Your panels won't answer because they never
> > 'hear' the ring.  Or you can finally get the panel to answer after a
bunch
> > of repeat attempts but the communicator cannot 'hear' because the ADSL
is
> > busy rebooting so the panel will hang up after a minute or two.  This is
> > now causing open/close/test signals to not come in a couple of days a
week
> > from some customers.
> > Is anyone seeing this foolishness?
> >
>
> Just to clear a few things up.  The DSL modem will not reboot the dial
tone
> side of the line.  Are you having the above problems with more than one
> customer or just the one?  I suspect the customer has problems with the
> actual copper telco line.  The DSL should not interfere with the alarm as
> long as you have the panel filtered with an alarm DSL filter 'made for
line
> seizure' unless you aren't running line seizure and are using the panel as
a
> phone extension, in which case that may explain a few of the problems.
>
> Your customer can call SBC and report that the alarmco is having issues
and
> they will run some testing on the line such as Metallic Loop Test, and
> others.  They should know real quick if there is a problem with the
outside
> plant wiring. (Possibly a cross or a ground.)  If your customers speed is
> capped (although I don't believe they cap at 128k down; that's
rediculously
> slow) there may be a problem and some lazy DSL tech just capped it at 384k
> to fix it without really fixing it.  If your customer does call in for
> testing, have him/her casually ask how far they are from the C/O.
>
> Feel free to private email me if you still have problems.  I know a few
> people.  I'll leave it at that.
>
> Oh, one other thing.  You stated something about the promised speed being
> only good up to the 1st C/O.  I don't think SBC has a "promised speed" but
> if they did, the telco pair would normally be the slowest link.  IOW,
> 'after' the first C/O, the bandwidth is even higher.  Data paths are
> monitored for capacity and rerouted if need be.  That part is stable and
> almost never part of a slow speed issue.  Now out on the Net, it's another
> story.  Slow servers, Net congestion, ...   I just want to itterate that
if
> you have an seperate, un-shared path to the C/O, and speed after that is
not
> an issue, then essentially your real speed is the same as the speed to the
> C/O without altercation from any local sources (such as neighbors
> downloading major stuff at the same time)  Off topic- my DSL speed is over
> 2M.  The actual Net slows me down.
>
> If anyone has ADSL/alarm issues, I'll give you my straightforward and
honest
> feedback.  Please, tip generously your hardworking waitresses and waiters
> and don't forget, I'll be here all week.  Goodnight Ladies and germs.
>
> thomas
>
>
>
>