Re: Bypass Telco's NID box?

["R.H.Campbell" <rh.campbell@xxxxxxxxxxxxx>]

Gawd....I can relate to that ! I have two enemies in this business; first is
Bell Canada, and the second are drywallers !

I don't know how many times I've been called out on "late to test" only to
find that the Bell tech has hooked up dial tone to both sides of the
exclusion jack, or worse, couldn't figure out what it was, so cut it out of
the loop totally. If I could find a way to effectively bill Bell for every
call caused by their ineptitude with alarms, I could get rich just on these
charges. I've taken to telling clients not to let the tech leave until they
have tested the alarm system for communications. Doesn't always work, but it
makes the tech be a bit more careful (sometimes)

These people are driving me crazy.....

RHC

"Bob Worthy" <securinc@xxxxxxxxxxxxx> wrote in message
news:Tx95e.33896$f%4.17420@xxxxxxxxxxxxxxxxxxxxxxxxx
> Just like everytime there is a phone problem at a home, the first thing
> the
> person asks, at Ma Bell, is "do you have an alarm system?" Answer: "Yes"
> Ma
> Bell response is "Then the problem is your alarm system"
> BHAAAAAAAAAAAAA!!!!!!!!!!!!!!!!!! True experience: I own two unrelated
> businesses sharing the same facility. The main number for the other
> business
> went dead. I already checked and there was no dial tone at the demark. I
> told the manager to open a trouble ticket. Ma Bell asked their favorite
> question and gave their favorite answer. I told the manager to call back
> and
> tell them the alarm company disconnected the alarm and still had trouble.
> Favorite question #2. "Do you have a telephone system? "Yes" Well, that is
> the problem. I told the manager to call back and tell them "Now that we
> have
> a bill from our alarm company and a bill from our telephone system
> company"
> who is going to get us dial tone at the demark and who is going to pay
> these
> bills?" Of course there were no bills and they did come out after three
> calls and fix the line. Bottom line is that Bell is living is the past
> thinking alarm systems are the "cause all" problem with Bells
> inadequencies.
> There is no thought given to every $9.95 piece of grap telephone,
> answering
> machine, modem, fax, etc., people buy from god knows where and plug into
> their telephone lines. Bell employees, including technicians, may know
> their
> job, but they sure don't know ours. I've tried using bell techs in the
> past
> and they just don't get it if they can't use a staple gun!
>
> Bob4Secur
>
> "Jen...tel" <poleclimber@xxxxxxxxx> wrote in message
> news:1112851679.100698.75520@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> Geez you alarm guys have no idea what you're talking about. All it
>> takes is one alarm "technician" to say something and the rest of you go
>> babbling as if it's truth.
>> The location of the entry point is controlled by the dominant carrier
>> of the wireline.  They say where it must be and that's all that's
>> required by federal regulation.  This so called tariff you speak of is
>> a simple federal regulation controlling premise demarcation and MPOE.
>> The wireline carrier states where the demarcation entry point is
>> located.  This is normally the location where the block was first
>> installed at a site.  All changes from that will follow federal
>> regulation for a MPOE.  Move the "box' all you like but we are not
>> responsible for anything past the recorded PAP for the demarcation or
>> MPOE.  One other thing, the box housing the jump & protector is the
>> property of the installing phone company.  Homeowners have no rights to
>> move or alter it.  Its location is based on a permanent recorded
>> federal utility right-of-way.
>> All you alarm guys who moved it without getting Ma's permission have
>> screwed the homeowner.  All it takes is a call.  Qwest will relocate a
>> demarc from for security purposes if a customer ask.  If we move it, a
>> MPOE is established and that means we take on the responsibility.  You
>> homeowners need to stop trusting what alarm technicians say about
>> telephone issues cause those guys know jack about what they are saying.
>>
>>
>> Jenn
>>
>
>