RE: Re: [OT] Help to set up a Virgin cable modem fro broadband access

["Neil Ball" <neilball@xxxxxxxxxxxxxxx>]

Thanks to everyone for the help & suggestions to get my mum up and
running.
Bought her a shiny new Toshiba laptop (EBuyer =A3299 special) which comes
w=
ith
basic Vista and needs some extra memory to get it running a bit faster. The
Virgin setup CD still would not run but I managed to get her through the
manual registration process via the initial limited web access. My next
tas=
k
is to get a wireless router working with the system so she can use the
laptop around the house and then look for a decent webcam so she can make
video calls using Skype or similar.

=20

Neil B.

=20

=20

_____=20=20

From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
domdevitto
Sent: 26 August 2007 09:09
To: ukha_d@xxxxxxx
Subject: [ukha_d] Re: [OT] Help to set up a Virgin cable modem fro
broadban=
d
access

=20

Not true for Stand Alone Cable Modems (SACM), only Set Top Boxes (STBs).

You will need to power cycle your modem when you change backend
devices (which I never really understood), sometimes the CM doesn't
spot the cable bounce :-(

The Virginmedia platform (xNTL isn't a useful term), doesn't keep
track of customer PCs connected to SACMs, as it tracks everything
through the CM using Option 82 DHCP insertion. Same thing happens
with STB/SACM really, but the autoreg processes haven't (yet) been
harmonized.

Yep, it's the only site that's available, 'cause I audited the ACL :-)

Generally speaking, rather than move CM, I'd always suggest just
asking for another one from the contact centers - the later modems
(200s/250s) are much better if you're whacking away with 20meg/s etc.

Dom (aka security@virginmedi <mailto:security%40virginmedia.co.uk>
a.co.uk
:-) )

--- In ukha_d@yahoogroups. <mailto:ukha_d%40yahoogroups.com>
com, "Paul
Gordon" <paul@...> wrote:
>
> The other thing to be aware of is that the setup process logs your
NIC's
> MAC address with the NTL servers, then only the registered MAC is
> allowed access.... - thus if you perform the process on a PC, and then
> subsequently install a router on the line, your access is cut off
unless
> you do either of:
>=20
> a) rerun the setup to register the routers WAN port MAC address with
NTL
> b) use the MAC cloning feature that the majority of broadband routers
> have, so that the router masquerades as your registered PC MAC
address,
> so the NTL servers know no different.
>=20
> In the past I've used both NTL's standalone cable modem, and their
> integrated TV Set-top-box one, and always have been able to make it
work
> with my chosen router. That said, I've *never* run WinME - spawn of
the
> devil.... However, I've also never run NTL's setup software, - as
> previously mentioned, it is entirely possible to do all the necessary
> setup through an NTL webpage which you *can* browse to even before
this
> setup process has been performed. (I believe it's pretty much the only
> site that does work until after registration).
>=20
> Paul G.
>=20
>=20
> > -----Original Message-----
> > From: ukha_d@yahoogroups. <mailto:ukha_d%40yahoogroups.com>
com
[mailto:ukha_d@yahoogroups. <mailto:ukha_d%40yahoogroups.com>
com] On Behal=
f
> > Of Dean Smith
> > Sent: 16 August 2007 16:37
> > To: UKHA Group
> > Subject: Re: [ukha_d] [OT] Help to set up a Virgin cable modem
fro
> > broadband access
> >=20
> > I've just gone through this for my Sister. Exactly the same - PC
was
> > WinME so disk wouldnt work. I could see I could ping the internet
but
> > couldnt browse.
> >=20
> > Now the PC was screwed anyway so I rebuilt to XP. Disk still
crashed
> so
> > eventually called the support line ;-)
> >=20
> > The line needs to be activated - they gave me an IP address that
I
> > could browse to....and then there was a web based activation
process.
> > Go through that, reboot the cable modem and away you go. My
assumption
> > is that this is normally handled by the install disk in the
> background.
> >=20
> > Now I dont have the IP address to hand unfortunately - but for
what
> its
> > worth ours crashed with "Error 602". So you could claim
to be using XP
> > and use that excuse ;-)
> >=20
> > Dean
> >=20
> >=20
> >=20
> > ----- Original Message -----
> > From: Neil Ball
> > To: ukha_d@yahoogroups. <mailto:ukha_d%40yahoogroups.com>
com
> > Sent: Thursday, August 16, 2007 2:34 PM
> > Subject: [ukha_d] [OT] Help to set up a Virgin cable modem fro
> > broadband access
> >=20
> >=20
> > I'm stuck trying to help my mum set up her PC to use a new Virgin
> > broadband
> > connection and I live 250 miles away so we are trying to do this
> over
> > the
> > phone! Her PC runs Windows ME so cannot use the setup disc
provided
> > by
> > Virgin as it needs Windows 2000 or XP. I'm sure that the cable
modem
> > could
> > be used with a router but am struggling to get Virgin to confirm
> > this. They
> > keep on insisting that she has to upgrade to XP and use the modem
> > connected
> > directly or to buy a new computer! Are there any cable broadband
> > users on
> > the list who can confirm that the modem will work with a suitable
> > router? If
> > so then what are the main settings on the router (apart from user
> > name &
> > password) that need to be set.
> >=20
> > Neil B.
> >=20
> > [Non-text portions of this message have been removed]
> >=20



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