RE: [OT] Broadband Dead?

["Mark McCall" <lists@xxxxxxxxxxxxxxxxxxx>]

> One thing though - it wasn't a 24 hour outage (or at least,
> didn't *need* to be 24 hours) we had our customers back
> online by about 10:30am, after doing two things - logging
> in with the BT test account, then leaving the line silent for 30
minutes.

I did all that too Ian, still no joy.

> The problem, incidentally, was with BT's ignite platform , and
> not in fact with Eclipse's systems - I think *that* is more of
> an obstacle to getting some credit than anything else. It simply
> wasn't their fault.

But isn't that akin to the retailer trying to blame the manufacturer.  I
don't buy my service from BT, I buy it from Eclipse.  If it is a BT problem
then it's up to Eclipse to seek recompense from them.

M.