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RE: [OT] Broadband Dead?




I agree - it's a pretty poor performance, and all the more annoying for
someone whose care is usually so good. I was also a bit miffed to spend
nearly 40 minutes on hold for regular support(tm) when we are an eclipse
reseller.

One thing though - it wasn't a 24 hour outage (or at least, didn't *need*
to
be 24 hours) we had our customers back online by about 10:30am, after doing
two things - logging in with the BT test account, then leaving the line
silent for 30 minutes.

The problem, incidentally, was with BT's ignite platform , and not in fact
with Eclipse's systems - I think *that* is more of an obstacle to getting
some credit than anything else. It simply wasn't their fault.

Ian.


-----Original Message-----
From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
Mark McCall
Sent: 31 May 2005 14:01
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] [OT] Broadband Dead?

> Unless you have some kind of service level agreement with them then
> your chances of any kind of credit are - unlike us - slim.

Indeed, hence my pissing in the wind bit :(

I think a 24 hour outage is pretty poor though, so I'm having a go.

M.





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